Mp5000b Sc819

[iMind]

OK

Ummmm, strange, whats NIC and USB activation got to do this the fax unit. I´ll keep that in mind because iMind

[Cipher]

Hmmm strange one.

Sometimes it would be nice if things just worked the way they are meant to straight out of the box.

At least you sorted it, shame Ricoh didn't tell you that sooner though.

[iMind]

even though these things happen we are still the best brand, LOL

[Jomama46]

even though these things happen we are still the best brand, LOL

I agree.

[Dusty]

I had an SC819 that hit after returning from standby the last couple of days on a brand new Pro907. Reseated dimms, turned 5985 off, removed the Java card, all that. Went back there today and flashed all the firmware, still had the 819 when I came back from standby. Every time. It didn't do it coming out of energy saver. I removed the dimms (memory and print/scan) and wiped the contacts down with a swab and cured it. On a side note, I set up two 907s this week (the one throwing 819s and one other) and I noticed when I installed the print scan dimm on both of them the memory dimm was not at all seated or latched.

[tbone]

ricoh

well I have been a ricoh tech since 1994. and let me tell you I hate calling ricoh for support. If I call ricoh it is because I have already read the manual and I have already tried all the tricks on gooses guides. I am calling them to help me think outside the box and come up with a different solution. I get sick of them telling me "try all this and give us a call back and let us know what fixed it. here is your reference #". So needless to say I totally understand your fustration with not getting good technical help when you called them for your sc819 problem.