Problem with card readers

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  • Andy21
    Technician
    • Apr 2008
    • 21
    #1

    Problem with card readers

    Tags: card reader, mp c3300, ricoh
    • Llama God
      Service Manager

      1,000+ Posts
      • Mar 2009
      • 1353
      #2
      Re: Problem with card readers

      I've had no problems with the card readers that we have supplied, all of which were purchased from Ricoh. You're probably going to be stuck between a rock and a hard place on this one as Ricoh will almost certainly tell you that the product isn't certified by them (unless it is, of course.)

      Have you tried changing the standby times instead?

        Comment

        • luke001
          Technician
          • Dec 2011
          • 46
          #3
          Re: Problem with card readers

          Problem can cause sleep mode. Try to disable in the Administrator Tool (AOF). Sometimes I meet with the MP Cxxx1 and 2. Always helped off the power saving mode.

            Comment

            • Llama God
              Service Manager

              1,000+ Posts
              • Mar 2009
              • 1353
              #4
              Re: Problem with card readers

              Originally posted by luke001
              Problem can cause sleep mode. Try to disable in the Administrator Tool (AOF). Sometimes I meet with the MP Cxxx1 and 2. Always helped off the power saving mode.
              Big boobs.

                Comment

                • Andy21
                  Technician
                  • Apr 2008
                  • 21
                  #5
                  Re: Problem with card readers

                  Hi Llama God and luke001

                  I do not know if reader is confirmed from Ricoh. We have called the importer for Ricoh and they said that they do not deliver readers. In Installation Guide from PaperCut is written that these readers are compatible with both, their software and also Ricoh MFD. Do you use PaperCut program? In case that you do have, can you advice me what kind of setup have you made on MFD.

                  We have increased the stand by time on one of MFD on max. 240 min. and know we test it. At the moment I can say that after 2 days it works without any problem, however, the customer does not accept this as a permanent solution.
                  We have also found out, that, in case that we disconnect the reader and then connect it again on MFD, it stops.

                  Thank you both for your reply`s.

                    Comment

                    • luke001
                      Technician
                      • Dec 2011
                      • 46
                      #6
                      Re: Problem with card readers

                      I have great experience with a similar program to monitor prints, copies and scans. It also uses a USB reader, the application is preloaded on Java card . The problem is in collaboration with the Java - machine. When the machine goes into a deep sleep, sometimes awake. The machine generates the SC 819 and SC 990. The only thing that helps is to disable hibernation. Of course, I assume that you have set the advanced features - admin.tool - heap/stack size to the maximum.

                        Comment

                        • Andy21
                          Technician
                          • Apr 2008
                          • 21
                          #7
                          Re: Problem with card readers

                          Hi luke001,
                          yes I loaded zip. file on Java card and I have set the advanced features - admin.tool - heap/stack size to the maximum. I will try to disable hibernation and test the machine after that.


                          Thank you for your help luke001.

                            Comment

                            • Andy21
                              Technician
                              • Apr 2008
                              • 21
                              #8
                              Re: Problem with card readers

                              Hi,
                              I disabled AOF in the Administrator Tool and now after one week the machine is working normally.

                              TNX, Luke001.

                                Comment

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