Ricoh Aficio MP C2551: can't see any option in the "Transfer file" config window

[gerlos]

Hello everyone,
We have a Ricoh MP C2551 multifunction printer, previously configured to send via email and/or save to an SMB share the pages we scan.

Now we changed SMTP server and SMB IP address, and need to change these parameters again, but when I go to the "Tranfer file" configuration tab, I see only a blank tab, only with the bottom right corner telling me that there are 2 pages in this tab.
I can go to the second tab, and see the field to specify automatically user name, but nothing else.

What should I do?

2013-01-09 16.52.50.jpg

The only thing that changed since I did first, successful, configuration is that we added the fax option to the machine. So I tried to remove it and try again, but nothing changed, still can't see any option in the "Tranfer file" tab (see attached shot).
Other strange events? Only a couple of blackouts, some weeks ago, but I'm not sure this may be related.

Anyway, what should I do if I want to do a factory reset of this device? (if it may be helpful)

regards
gerlos

[slot]

Re: Ricoh Aficio MP C2551: can't see any option in the "Transfer file" config window

in the left corner of the screen it displays sc873this is a HDD error for mail transfer
try running sp5832 008 or replace hard drive

[Eric1968]

Re: Ricoh Aficio MP C2551: can't see any option in the "Transfer file" config window

And DON'T perform a factory reset to resolve a Service Call! You will only make things worse.

[gerlos]

Re: Ricoh Aficio MP C2551: can't see any option in the "Transfer file" config window

in the left corner of the screen it displays sc873this is a HDD error for mail transfer
try running sp5832 008 or replace hard drive

Thank you, this solved my problem.