sc 672 - MP3351

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  • kannuki2
    Trusted Tech
    250+ Posts
    • Feb 2012
    • 398

    #1

    sc 672 - MP3351

    Gentlemen,

    I came across a weird problem with sc672 today. I replaced a new hard drive and able to reset the code but after I plug their network cable into the machine, the sc code reappeared. So, I unplug the network cable off the machine and formatted the new hdd with SP5832 and it works again. Moreover, if i tether a direct cable from my laptop into the machine then it prints fine (tells me the controller is working fine). What would cause the machine to freeze when the network cable plug into the machine? I had the customer clear the print queues on the server before re-plug. Any ideas is greatly appreciated.

  • sayem
    Junior Member
    • Mar 2013
    • 5

    #2
    Re: sc 672 - MP3351

    Originally posted by kannuki2
    Gentlemen,

    I came across a weird problem with sc672 today. I replaced a new hard drive and able to reset the code but after I plug their network cable into the machine, the sc code reappeared. So, I unplug the network cable off the machine and formatted the new hdd with SP5832 and it works again. Moreover, if i tether a direct cable from my laptop into the machine then it prints fine (tells me the controller is working fine). What would cause the machine to freeze when the network cable plug into the machine? I had the customer clear the print queues on the server before re-plug. Any ideas is greatly appreciated.

    Hi, please move the machine to different place and check with Different LAN port, then you will get result.

    Comment

    • rsyarcia
      Hair Straightener Tech

      500+ Posts
      • Feb 2008
      • 711

      #3
      Re: sc 672 - MP3351

      first update the firmware of the machine. if still the same try to isolate using a peer to peer connection.
      Nobody is perfect..

      Comment

      • Zeldaman
        Senior Tech

        500+ Posts
        • Mar 2011
        • 946

        #4
        Re: sc 672 - MP3351

        Hi there!
        About two month ago, i had a similar problem with a MPC5502 in a great school.After half an hour we found a three week old printfile witch was corupt and gave the sc-code. After deleting all printfiles who were in the printloop and restarting the system again, i never heard anything again. Hope this helps.
        Greetings...

        Comment

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