MP 8000 address book not letting you put folder or email options

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  • DBT
    Technician
    • Jul 2011
    • 24

    #1

    MP 8000 address book not letting you put folder or email options

    I have a Ricoh MP 8000 that will not let you add a folder or email address in the address book. In the address book the email and folerd taps do not even show up. I have tried a hard drive intialize, address book intialize, turning on admin mode and logging in, and also tried to reset the user tools system settings to default. Any ideas?
  • Ronan
    Technician

    50+ Posts
    • Aug 2011
    • 55

    #2
    Re: MP 8000 address book not letting you put folder or email options

    Hello. tried to change the hard drive? disk jumpers are properly finished, because once I had a problem and it was that, I hope to help you.

    Comment

    • qbert69
      Service Manager

      1,000+ Posts
      • Mar 2013
      • 1152

      #3
      Re: MP 8000 address book not letting you put folder or email options

      Have had some problems similar to this recently where on a Savin C5050 the address book would not keep loaded and deleted every time the machine shut down and restarted. It also had problems updating firmware.

      The Solution: Replaced the fax/modem board and everything worked correctly again!

      Note: I did check the coin cell memory batteries on the fax/modem board and both were +3 volts!

      As an additional note, I had a Savin C9025 that would not keep the address book in memory. To fix that one, I had to replace both the coin cell memory batteries on the fax/modem board!


      Cheers!
      REACH FOR THE STARS!!!
      Konica Minolta Planetariums!
      https://www.konicaminolta.com/planet...gma/index.html

      Comment

      • DBT
        Technician
        • Jul 2011
        • 24

        #4
        Thanks for the advice. This machine doesn't have a fax.

        Comment

        • mikedci
          Trusted Tech

          100+ Posts
          • Jul 2010
          • 227

          #5
          Re: MP 8000 address book not letting you put folder or email options

          If this machine has a print/scan card make sure its in the correct slot.

          Comment

          • Ronan
            Technician

            50+ Posts
            • Aug 2011
            • 55

            #6
            Re: MP 8000 address book not letting you put folder or email options

            Hello. I know it sounds crazy but a machine 1 month ago had the same problem, the problem was the ADF cable. I do not know why disabling the scanner but was solved with a cable that had to scrap the MP 6000. it sounds illogical but it worked because the cable probe on another machine and did the same. I hope to help you

            Comment

            • minhphu

              #7
              Re: MP 8000 address book not letting you put folder or email options

              Originally posted by mikedci
              If this machine has a print/scan card make sure its in the correct slot.
              Right ! if you install wrong sd card ( print - scan ) , it will have a that problem

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