Ricoh Aficio MP C5503 Bad Sound

[kriglo]

Hi.
As this machine is in a distant location, I don't have the opportunity to go there and open it and look myself, so I ask in this forum instead.

There is a squeaking noise coming from the DF.
I had my customer try to print, copy and scan, and the sound definetely came from the DF as there were no sound coming when a printjob was done.
This sound is high frequenzy, and I wondered if any of you have had this problem before?

In that case, what is the sound and what did you do?

Best Regards
Kristoffer

[ruben]

Re: Ricoh Aficio MP C5503 Bad Sound

Get the client to clean the DF pickup roller and belt, most likely the belt is slipping (due to overuse) or covered in dust. A damp cloth should work for a while if the client doesn't have any cleaning solutions or alcohol.

[kriglo]

Re: Ricoh Aficio MP C5503 Bad Sound

Get the client to clean the DF pickup roller and belt, most likely the belt is slipping (due to overuse) or covered in dust. A damp cloth should work for a while if the client doesn't have any cleaning solutions or alcohol.

This is a new machine. It has only copied about 1000 sheet, and printed about 2-3000.
So I don't think that is the issue.
More like an engine or the controlboard for that engine might be the problem.
I tried to upload a video my customer sent me by MMS, but it wouldn't allow me to upload .3gp-files.

[turbojetboy]

Re: Ricoh Aficio MP C5503 Bad Sound

I understand you think its the df, and it may well be - however we have seen loud sqealing from the idler rollers in EVERY bridge unit fitted to the 03 series AFTER approx 2 to 3 thousand pages. We have had to lube every idlers spindles.

Good luck

[kriglo]

Re: Ricoh Aficio MP C5503 Bad Sound

Spoke with the customer over the phone.
The noise is there only when they copy, so not scan or print, and I asked if they could hear where the sound came from.
She said it possibly could come from the bridge unit.
So in that case, I will travel out next week and see if I can fix it.

Thanks.

[Eric1968]

Re: Ricoh Aficio MP C5503 Bad Sound

Maybe it's a better idea to go there and listen for yourself, allthough it's a long drive. If the noise if coming from the DF, it could be a Reverse Roller/Feed Belt issue. But the MP C5503 is a new machine... Better listen for yourself.

[ruben]

Re: Ricoh Aficio MP C5503 Bad Sound

This is a new machine. It has only copied about 1000 sheet, and printed about 2-3000.
So I don't think that is the issue.
More like an engine or the controlboard for that engine might be the problem.
I tried to upload a video my customer sent me by MMS, but it wouldn't allow me to upload .3gp-files.

Youtube supports the 3gpp file format, you can upload there and post the link here.

[paulg]

Re: Ricoh Aficio MP C5503 Bad Sound

A bulletin was released on Ricoh uk tech support site mentioning some early 03 bridge units didn't have enough grease on the exit rollers I think it was and it resulted in them squeaking.

[Smee]

Re: Ricoh Aficio MP C5503 Bad Sound

Ive seen a lot of squeeky duplex units as well - the 2 gears at the tp of the door and also rollers near the bottom.

[kriglo]

Re: Ricoh Aficio MP C5503 Bad Sound

I found out the problem. It was the exit-wheels on top of the bridge unit. Just lube'd them and the noise is gone :-)
Thanks everyone for helping :-)

[Eric1968]

Re: Ricoh Aficio MP C5503 Bad Sound

I found out the problem. It was the exit-wheels on top of the bridge unit. Just lube'd them and the noise is gone :-)
Thanks everyone for helping :-)

Just had two days of training at Ricoh for the Metis-series. The trainer mentioned that some bushings in the Bridge Unit do not have enough lubricant on them when they leave the factory.

[kriglo]

Re: Ricoh Aficio MP C5503 Bad Sound

Just had two days of training at Ricoh for the Metis-series. The trainer mentioned that some bushings in the Bridge Unit do not have enough lubricant on them when they leave the factory.

That seems to be true :-)

[dmen]

Re: Ricoh Aficio MP C5503 Bad Sound

I have had 4 service calls on noise all were the idler roller on the bridge unit.