MPC 5000 Paper Jam .. need help

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  • benghazi08
    • Jul 2025

    #1

    [Jamming] MPC 5000 Paper Jam .. need help

    Hello Everyone ^^ ..
    my MPC 5000 Paper Jam every time i order copying , the paper jammed in top auto copier part .
    SEE Attached Pictures .

    Awaiting your reply .

    Regards.
    Attached Files
  • Gamut
    Trusted Tech

    Site Contributor
    100+ Posts
    • Jul 2008
    • 216

    #2
    Re: MPC 5000 Paper Jam .. need help

    Nope, looked at each of those pictures 3 times can't see any paper jammed....

    Comment

    • slimslob
      Retired

      Site Contributor
      25,000+ Posts
      • May 2013
      • 37490

      #3
      Re: MPC 5000 Paper Jam .. need help

      How about providing us with the jam code so that we can tell where the jam is occurring. If you expect us to do the trouble shooting for you, you need to provide the proper information.

      Comment

      • SargeNZ
        Trusted Tech

        250+ Posts
        • May 2012
        • 263

        #4
        Re: MPC 5000 Paper Jam .. need help

        Looks kinda dusty... hit that thing with some canned air.

        Comment

        • sandmanmac
          Field Supervisor

          Site Contributor
          2,500+ Posts
          • Feb 2009
          • 3981

          #5
          Re: MPC 5000 Paper Jam .. need help

          Originally posted by SargeNZ
          Looks kinda dusty... hit that thing with some canned air.
          Agreed! Particularly here:
          df.jpg

          Comment

          • Debs1964
            Service Manager

            1,000+ Posts
            • Oct 2010
            • 1693

            #6
            Re: MPC 5000 Paper Jam .. need help

            Is there dust on the original length sensors? Those 3 circles on the original input tray.
            There are 10 types of people in this world, those who understand binary maths and those who don't

            Comment

            • digicor
              Service Manager

              1,000+ Posts
              • Jul 2008
              • 1153

              #7
              Re: MPC 5000 Paper Jam .. need help

              your all wrong... the cover for the doc feed shaft is missing, you should not be able to see the shaft in the feed apparatus
              There is supposed to be a long skinny cove over the shaft, so the paper dont get caught up in there...

              Comment

              • Debs1964
                Service Manager

                1,000+ Posts
                • Oct 2010
                • 1693

                #8
                Re: MPC 5000 Paper Jam .. need help

                Originally posted by digicor
                your all wrong... the cover for the doc feed shaft is missing, you should not be able to see the shaft in the feed apparatus
                There is supposed to be a long skinny cove over the shaft, so the paper dont get caught up in there...
                Well spotted, I did wonder what was taped to the top cover, that cover just slides in place to cover the shaft as pointed out by digicor
                There are 10 types of people in this world, those who understand binary maths and those who don't

                Comment

                • digicor
                  Service Manager

                  1,000+ Posts
                  • Jul 2008
                  • 1153

                  #9
                  Re: MPC 5000 Paper Jam .. need help

                  good thing its there, and it does just slide into place

                  Comment

                  • slimslob
                    Retired

                    Site Contributor
                    25,000+ Posts
                    • May 2013
                    • 37490

                    #10
                    Re: MPC 5000 Paper Jam .. need help

                    Originally posted by digicor
                    your all wrong... the cover for the doc feed shaft is missing, you should not be able to see the shaft in the feed apparatus
                    There is supposed to be a long skinny cove over the shaft, so the paper dont get caught up in there...
                    I was only looking at the lower side of the paper path. Good eyes.

                    Comment

                    • benghazi08

                      #11
                      Re: MPC 5000 Paper Jam .. need help

                      i didn't found the sensor that need to clean ,, i just clean it with air canned and now when i put 100 paper to copy ADF work great until paper 42 it's jam and i get it off and put it back it's goes one until paper 100 ,, that paper it's copied but the original paper jammed in the end cycle in ADF at the output shutter and the machine at that point ask for more originals paper ?? does it should know that paper ended automatically ?

                      Comment

                      • kannuki2
                        Trusted Tech
                        250+ Posts
                        • Feb 2012
                        • 398

                        #12
                        Re: MPC 5000 Paper Jam .. need help

                        Bengzhazi, see the picture attach. plastic guide is missing.missing part.jpg

                        Comment

                        • benghazi08

                          #13
                          Re: MPC 5000 Paper Jam .. need help

                          I was try to fix the problem so i uninstall it but i back it again normal the last paper of every print order still jam while the machine ask for more originals paper .


                          Originally posted by kannuki2
                          Bengzhazi, see the picture attach. plastic guide is missing.[ATTACH=CONFIG]26720[/ATTACH]

                          Comment

                          • slimslob
                            Retired

                            Site Contributor
                            25,000+ Posts
                            • May 2013
                            • 37490

                            #14
                            Re: MPC 5000 Paper Jam .. need help

                            Originally posted by benghazi08
                            I was try to fix the problem so i uninstall it but i back it again normal the last paper of every print order still jam while the machine ask for more originals paper .
                            There is an arm with a sensor flag that is supposed to hang down from the cover pictured. The pivot shaft for it will sometimes get dislodged and it will not drop down into the original inserted sensor in the lower feed guide. When the last sheet leaves the feeder, the feeder thinks there are more originals. I have had this a couple of times.

                            Comment

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