This one is hurting me. Here's the symptom, tray 1 (tandem) empties but the lift plate motor does not drive down then the left shift tray drives paper under/into the right lift plate. The lift plate side guides are perfect, when the right tray is pulled away from the motor coupling it falls as it should. The machine recognizes the tray is empty but does not reverse the lift motor to lower the tray.
This is what I have tried so far, swapped the tray 1 feed unit with #2, checked gate operation and feed back of gate sensors, checked tray connector for alinement and presence of paper or other obstruction, removed the device that slows the lift plate fall, all firmware updated, called Ricoh then replaced paper feed bd and lift motor all with no joy.
This feels like a problem that I can't see because its so simple.....
Any feed back is greatly appreciated.
This is what I have tried so far, swapped the tray 1 feed unit with #2, checked gate operation and feed back of gate sensors, checked tray connector for alinement and presence of paper or other obstruction, removed the device that slows the lift plate fall, all firmware updated, called Ricoh then replaced paper feed bd and lift motor all with no joy.
This feels like a problem that I can't see because its so simple.....
Any feed back is greatly appreciated.