MP C3003 Printing slow

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  • nodle
    Trusted Tech

    100+ Posts
    • Jan 2009
    • 142
    #1

    MP C3003 Printing slow

    I installed 2 MP C3003's on Friday afternoon. Today the customer has called me saying that when they sent a 400+ page document to it it spooled for like 20 min and only 8 pages printed.
    He canceled the print job, and sen tit to the other machine. That machine started printing immediately, but once it printed approximately 60 pages it slowed down drastically. He allowed the job to continue, and when it got to about 30 pages to the end and then it printed at normal speed.
    His IT team looked at the server, and compared everything to other sights that have the same machines. They can not see anything different.
    He has 6 more copies of this job to run.
    I'm not coming up with any ideas.
    Of course I'm working on less than 3 hours of sleep, and am in training this week, so my brain is not working very well at this moment.
    Any input will be greatly appreciated.
    Tags: None
    • slimslob
      Retired

      Site Contributor
      25,000+ Posts
      • May 2013
      • 37489
      #2
      Re: MP C3003 Printing slow

      Any reason why you posted this in two places?

        Comment

        • tjvincent
          Trusted Tech

          250+ Posts
          • Apr 2008
          • 280
          #3
          Re: MP C3003 Printing slow

          I would check the driver, especially if it says "Ricoh class driver "
          Those are the built in windows drivers and don't work very well.

            Comment

            • anothertech
              Service Manager

              Site Contributor
              1,000+ Posts
              • Nov 2007
              • 1769
              #4
              Re: MP C3003 Printing slow

              nodle, did you make any progress on this?

                Comment

                • Tonerbomb
                  AutoMajical Resolutionist

                  Site Contributor
                  2,500+ Posts
                  • Feb 2005
                  • 2589
                  #5
                  Re: MP C3003 Printing slow

                  If the network is causing this (and that or a driver probably is) sent the job to the doc server and then print it............................
                  Mystic Crystal Revelations

                    Comment

                    • NeoMatrix
                      Senior Tech.

                      2,500+ Posts
                      • Nov 2010
                      • 3513
                      #6
                      Re: MP C3003 Printing slow

                      Is the customer printing from an old PDF file format? Acrobat reader and web plugin have been subject to hacker intrusions in the outdated versions.
                      Inauguration to the "AI cancel-culture" fraternity 1997...
                      •••••• •••[§]• |N | € | o | M | Δ | t | π | ¡ | x | •[§]••• ••••••

                        Comment

                        • nodle
                          Trusted Tech

                          100+ Posts
                          • Jan 2009
                          • 142
                          #7
                          Re: MP C3003 Printing slow

                          I'm sorry, as I said I was in training and was not able to get back out to the customer. I actually for got about this situation. I will have to try to contact the customer on Monday. This is embarrassing that it slipped my mind. On the plus side the customer hasn't called back. It's possible they figured it out.

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