MP C5000 - Very slow warm up

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  • sandmanmac
    Field Supervisor

    Site Contributor
    2,500+ Posts
    • Feb 2009
    • 3957

    #1

    [Misc] MP C5000 - Very slow warm up

    Most importantly: Happy New Year to ALL!!

    I finished off the Year by helping a colleague assess an MP C5000 machine he picked up for resale.
    The first thing I noticed was that it took about 7-8 minutes to come to ready. I reformatted the HDD, then rebooted with the same result. Tried disconnecting it. No change.
    I was also getting a Document server error, so I tried another HDD which did resolve that issue but not the boot time.

    I read that a similar issue could be caused by having a Java card incorrectly removed, and to re-insert the card and then set SP5-401-200 to 0, then reboot without the card. Problem is, I don't have a card, but SP5-401-200 was already set to 0. Would that be the case if the card had previously been there?

    I have been given fairly current firmware, and decided to see if updating it would help. One thing that was strange, was that the system firmware installed on the machine was D0295562T and the System firmware on my card was D0295580 so I didn't dare try updating that.

    I have no information about what the difference is, or if it's compatible, etc., but I do remember hearing about the change in manufacturing of boards that may require different firmware due to the Japan Tsunami a few years ago, and wondered if that might have something to do with it.

    I'm not sure how current the "T" version firmware is, but if someone could shed some light on that issue as well as any suggestions as to what could be slowing the warm up time I'd be grateful.

    ALSO......once booted, the machine seems to function perfectly.
  • mikadonovan
    Senior Tech

    Site Contributor
    2,500+ Posts
    • May 2008
    • 2937

    #2
    Re: MP C5000 - Very slow warm up

    Hey, Sandy. I can't shed any light on the slow warm up, but here is some info on the firmware versions. The T version is 1.23/Dec of 09. Your firmware D0295580 IS the latest version, 2.03/Oct of 13. It appears that ver 2.02 is D0295562Z, so I'm guessing that the part # change is due to there are no letters after Z in the alphabet.
    NEVER ASSUME ANYTHING

    Comment

    • sandmanmac
      Field Supervisor

      Site Contributor
      2,500+ Posts
      • Feb 2009
      • 3957

      #3
      Re: MP C5000 - Very slow warm up

      Originally posted by mikadonovan
      Hey, Sandy. I can't shed any light on the slow warm up, but here is some info on the firmware versions. The T version is 1.23/Dec of 09. Your firmware D0295580 IS the latest version, 2.03/Oct of 13. It appears that ver 2.02 is D0295562Z, so I'm guessing that the part # change is due to there are no letters after Z in the alphabet.

      Thanks for the advice Mika! That makes a lot of sense, and maybe it will help resolve the issue
      There was just NO WAY I was going to install it before making sure

      Comment

      • mikadonovan
        Senior Tech

        Site Contributor
        2,500+ Posts
        • May 2008
        • 2937

        #4
        Re: MP C5000 - Very slow warm up

        I don't blame you. Bricking a controller is never good
        NEVER ASSUME ANYTHING

        Comment

        • Richariri
          Trusted Tech

          100+ Posts
          • Dec 2013
          • 163

          #5
          Re: MP C5000 - Very slow warm up

          not sure if this is the solution to your problem sandman but is copier priority on?

          If there's no priority set for startup i've noticed the 'ready' screen stays on much longer than normal.

          by setting a startup priority, it will load that function first and then all the others in the background.


          other than that, i've had next to no experience with slow startup.


          oh, and Happy New Year to you too.

          Comment

          • sandmanmac
            Field Supervisor

            Site Contributor
            2,500+ Posts
            • Feb 2009
            • 3957

            #6
            Re: MP C5000 - Very slow warm up

            Originally posted by Richariri
            not sure if this is the solution to your problem sandman but is copier priority on?

            If there's no priority set for startup i've noticed the 'ready' screen stays on much longer than normal.
            You nailed it Rich!
            That's exactly what was causing the problem. It's quite strange, because as far as I can tell you can't de-select all features, but somehow there was no function priority set.

            Thanks a bunch!

            Comment

            • padedwalls
              Technician
              • Dec 2014
              • 40

              #7
              Re: MP C5000 - Very slow warm up

              Great fix Rich... I vaguely recall this gripe! Really enjoy reading through these post!

              Comment

              • bob marley
                Service Manager

                1,000+ Posts
                • Jan 2012
                • 1339

                #8
                Re: MP C5000 - Very slow warm up

                Originally posted by padedwalls
                Great fix Rich... I vaguely recall this gripe! Really enjoy reading through these post!

                agree with u
                Live for yourself and you will live in vain. Live for others, and you will live again

                Comment

                • slot
                  Trusted Tech

                  250+ Posts
                  • Jul 2008
                  • 341

                  #9
                  Re: MP C5000 - Very slow warm up

                  we have had a few mpc2800 with this and not got to the bottom of it the copiers all had equitrac fitted too them in a previouse life this is great info i will check it out next time i get one that is slow to come ready many thanks for the info

                  Comment

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