MP C2500 scanning issue

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  • mazzi
    Technician
    • Jun 2010
    • 10
    #1

    MP C2500 scanning issue

    Hi,

    I have a problem with scanner on this machine. When a customer is scanning in full color scans are perfect, but it all changes when it comes to bw scanning. Scan get dots on scan file all over the paper (attached files)

    So far i've cleaned optics, firmware upgrade

    Any suggestions are welcome =)

    BR,
    t.
    Attached Files
    Tags: bw scans, scan problem
    • Max
      Senior Tech

      500+ Posts
      • Oct 2011
      • 552
      #2
      Re: MP C2500 scanning issue

      Try scanning with a different filter. Text,picture,map instead of text/photo mode.

        Comment

        • freginold
          Trusted Tech

          100+ Posts
          • Sep 2010
          • 102
          #3
          Re: MP C2500 scanning issue

          Use the Check Modes button to see if any settings have been changed -- Pale, Generation, etc.
          -----------------------------------------------
          Config page instructions for copiers, printers, & fax machines

            Comment

            • mazzi
              Technician
              • Jun 2010
              • 10
              #4
              Re: MP C2500 scanning issue

              ok i solved the problem. I switched off auto color selection on scan features and set up color scan only and its now working ok

              Thank you all

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