paper jam cannot be reset in spc811 printer

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  • BATA
    Technician
    • Mar 2012
    • 27

    #1

    [Jamming] paper jam cannot be reset in spc811 printer

    hello friends
    in printer ricoh spc811 , while printing the main power is gone down then returned after a while , there was a paper jam occurred, removed as normal ,the signal is still the same , machine said search in C, that means fuser area , we checked ,nothing wrong , does it a matter of bad sensor or something happened in the
    boards , or stupid problem
  • slimslob
    Retired

    Site Contributor
    25,000+ Posts
    • May 2013
    • 37382

    #2
    Re: paper jam cannot be reset in spc811 printer

    It could be a bad sensor or a small scarp of paper setting on the sensor. It could also be a bad door switch. If the printer does not detect that the door has been opened and closed, the jam indication will clear.

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    • Richariri
      Trusted Tech

      100+ Posts
      • Dec 2013
      • 163

      #3
      Re: paper jam cannot be reset in spc811 printer

      I agree with everything slimslob said.

      I just wanted to add that you sometimes need to open and close the little door at the top of the duplex unit to clear the jam message. (see attachment)
      I constantly forget this and start to think the worst.
      Attached Files

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      • BATA
        Technician
        • Mar 2012
        • 27

        #4
        Re: paper jam cannot be reset in spc811 printer

        tomorrow i will check , thank you all

        Comment

        • Cipher
          It's not easy being green

          1,000+ Posts
          • May 2006
          • 1309

          #5
          Re: paper jam cannot be reset in spc811 printer

          I've had a faulty fuser connector on a SPC811DN at a school where the pins had been damaged / pushed in, that also displayed as a jam at C that wouldn't reset.
          • Knowledge not shared, is eventually knowledge that becomes lost... like tears in the rain.

          Fully qualified technician for Ricoh - Canon - Sharp - HP - Brother

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