Ricoh 2550 Scan to Folder

[rinconmike]

Re: Ricoh 2550 Scan to Folder

Not all Windows 8.1 are the same. I have seen posts that claim 8.1 is supposed be fully backwards compatible with SMB 2 and older MFP do not require firmware upgrades. As yet I have not encountered any computers for which this is true, but apparently some have. It is possible that on computer is fully backward compatible and the other is not. Check the level of you Network Support Firmware. If it is not D0395522_LRC0451, you need to update the firmware, especially if the error line in the communication log is "Unable to write file". From the text file included with the firmware download:
The following SMB-based GW functions will work with Windows 8 and Windows
Server 2012 with this firmware.

- Scan to SMB
- Fax Folder Transmission (SMB only)
- Fax Forwarding (SMB only)

Cause:
MS specification change.
An option setting included in the "SMB_COM_WRITE_ANDX" and "SMB_COM_READ_ANDX"
commands needs to be changed.

I spoke to Ricoh and they noted that the firmware you note is 8.32 which is around 2 months older than the 8.33 I have; so what I have is the latest. They noted they are having problems with many Win 8 machines and do not have a solution yet. If you have any further info, that will be appreciated.

thanks,

Mike

[slimslob]

Re: Ricoh 2550 Scan to Folder

I spoke to Ricoh and they noted that the firmware you note is 8.32 which is around 2 months older than the 8.33 I have; so what I have is the latest. They noted they are having problems with many Win 8 machines and do not have a solution yet. If you have any further info, that will be appreciated.

thanks,

Mike

Did you specify that the firmware required is a "Special/Custom" firmware? If they are an authorized Ricoh dealer then their tech needs to login to rfg-esource.ricoh-usa.com, open the Expanded Form, enter D009 as the Product Code and select "Special/Custom as the Firmware/Media Type then click search at the bottom of the page.

[rinconmike]

Re: Ricoh 2550 Scan to Folder

Did you specify that the firmware required is a "Special/Custom" firmware? If they are an authorized Ricoh dealer then their tech needs to login to rfg-esource.ricoh-usa.com, open the Expanded Form, enter D009 as the Product Code and select "Special/Custom as the Firmware/Media Type then click search at the bottom of the page.

Just went over this with him. Is D009 for a MP C2550? Searching with that code comes up with a MP4000.

thanks again.

[mikedci]

Re: Ricoh 2550 Scan to Folder

MP C2550 is a D041

Your Network firmware is up to date.

NIB FIRMWARE D038/D041 FIRMWARE
VERSION 8.33
Corrects the following:
 If "CNAME" is specified as the destination folder, ScanTo Folder will abort.
 When NBT is "OFF", Browse list is not shown if touch the Browse Network button on
destination folder of Scan to folder.
 Cannot scan to shared folders in Windows 8 and Windows Server 2012.
 Cannot scan to shared folders in Mac OS X 10.7 or Mac OS X 10.8.
 This firmware is dependent on the following firmware modules. Please be sure to update
all of them:
 System/Copy firmware v1.20(D0395521L) or later.

Is your System firmware at the above lvl or higher?

[mikedci]

Re: Ricoh 2550 Scan to Folder

I went ahead edited the registry and set the DWord for IRPStackSize per this:

Solved Network shares other than Public inaccessible Win8.1

I set it to 31 like the user did in the above.

I scanned around 10 times over the last 20 minutes and is working. Hopefully that is it. I will continue scanning to see if it times out.

Missed this earlier...Given that is has scanned I don't think its a firmware issue.

Assuming permissions are set correctly(sharing and security) for the local user account Ruben suggested might be a bad wire/switch/router?

Can you connect the pc directly to the copier with a crossover and test?

[rinconmike]

Re: Ricoh 2550 Scan to Folder

Missed this earlier...Given that is has scanned I don't think its a firmware issue.

Assuming permissions are set correctly(sharing and security) for the local user account Ruben suggested might be a bad wire/switch/router?

Can you connect the pc directly to the copier with a crossover and test?

Thanks. I did try running a new cat 5e from the P7910 to the Switch and same thing. Since the Ricoh 2550 scans fine to other machines (as well as a 2500 I have) I think it is something with the 7910. One thing I am going to try is to change setting in the network driver under TCP IP4/WINS to Enable Netbios over TCP instead of default. Maybe there is a bug in the driver that causes something with Netbios. I am just grasping for straws here.

The machines get their IP from a Sonicwall NSA2600. All the machines are set to DHCP, but the sonicwall uses the mac address of the machine to always assign the same IP address.

I will give that a try later this week.

thanks,

Mike

[slimslob]

Re: Ricoh 2550 Scan to Folder

Just went over this with him. Is D009 for a MP C2550? Searching with that code comes up with a MP4000.

thanks again.

Sorry about that. I was helping another tech on a 4000 and put down the wrong code. The Special/Custom firmware was a temporary patch to the previous version for Windows 8 and Server 2012.