MPC4000 can't login WEB IAMGE MONITOR & can't Print from any PC but can scan

[ruben]

Re: MPC4000 can't login WEB IAMGE MONITOR & can't Print from any PC but can scan

Have you run access flush?

[xlbizs]

Re: MPC4000 can't login WEB IAMGE MONITOR & can't Print from any PC but can scan

Run access flush with the copier or computer?

[teebee1234]

Re: MPC4000 can't login WEB IAMGE MONITOR & can't Print from any PC but can scan

You never replied to what MOZA suggested earlier - have you confirmed that IEEE 802.11X Authentication is disabled in User Tools. If active, this will give the symptoms you're having. I've had this happen to me on several occasions.

From the Global Knowledge Base -
[Symptom]
Printing does not work (No reply is returned for PING command.). Copying works normally. The optional wireless LAN is not supported.
Note:
On the printed configuration page, the IP address setting is correct. But, on the NIB summary, the specified IP address is not reflected.
Under "IEEE 802.1X Settings", "Ethernet" is "On".



[Cause]
[IEEE 802.1X Authentication for Ethernet] is set to [Active] in the [Interface Settings] tab under [System Settings].
Note:
Note that there are some similar symptoms. The sales division and customers can change the initial settings.
[Solution]
Set [IEEE 802.1X Authentication for Ethernet] to [Inactive] in the [Interface Settings] tab under [System Settings].


Note2:
[IEEE 802.1X Authentication for Ethernet] will not be set to [Inactive] when [Format All Data] under [System Settings] is executed.
Also, [IEEE 802.1X Authentication for Ethernet] will not be set to [Inactive] when SP5801-001 (Memory Clear: All Clear) is executed.
[IEEE 802.1X Authentication for Ethernet] can be set to [Inactive] by executing [Restore IEEE 802.1X Authentication to Defaults] under [System Settings] -> [Interface Settings].

[Sashko]

Re: MPC4000 can't login WEB IAMGE MONITOR & can't Print from any PC but can scan

the problem unit already back to office, the client no problem on printing & scanning.

the problem unit tested at office with same result, WEB monitor can't log in with "403" &
Printing from network no reaction on the MPC 4000. But printing using USB connection can print out.

Exchange Main Controller unit with another MPC 4000. still the same (The other unit with the problem unit's main controller unit can print)

can we try change other broads to solve the problem. Thank

Please, print the report of NIB settings from SP5-990-007 and place on forum the scanned image.

[qbert69]

Re: MPC4000 can't login WEB IAMGE MONITOR & can't Print from any PC but can scan

Clearly, the address book is populated for users that are supposed to authenticate and the web monitor management is turned off in user tools!

To fix:

-Enter Ricoh Factory Service Mode (I won't tell you here!...If you have half a brain, you can find it!).

-Go to SP5846-046 which clears ALL Supervisor & Admin Passwords--back to factory default!

-Restart machine.

-Go into user tools and set machine management authentication for all methods to OFF!

You should then be able to manage the machine from any web page and not get the 403 error code!

[teebee1234]

Re: MPC4000 can't login WEB IAMGE MONITOR & can't Print from any PC but can scan

Clearly, the address book is populated for users that are supposed to authenticate and the web monitor management is turned off in user tools!

To fix:

-Enter Ricoh Factory Service Mode (I won't tell you here!...If you have half a brain, you can find it!).

-Go to SP5846-046 which clears ALL Supervisor & Admin Passwords--back to factory default!

-Restart machine.

-Go into user tools and set machine management authentication for all methods to OFF!

You should then be able to manage the machine from any web page and not get the 403 error code!

No, this is not the answer for this particular problem

[kannuki2]

Re: MPC4000 can't login WEB IAMGE MONITOR & can't Print from any PC but can scan

Clear the nvram

[ccchuah]

Re: MPC4000 can't login WEB IAMGE MONITOR & can't Print from any PC but can scan

Try to execute SP5801-008 and 011 and have a try ...

[teebee1234]

Re: MPC4000 can't login WEB IAMGE MONITOR & can't Print from any PC but can scan

Clear the nvram

Jeezuz no!

[CRISTIAN MULLER]

Re: MPC4000 can't login WEB IAMGE MONITOR & can't Print from any PC but can scan

Why he doesn't do the access flush?it's not hard to do with a minimum knowledge.

[Tonerbomb]

Re: MPC4000 can't login WEB IAMGE MONITOR & can't Print from any PC but can scan

Clear the nvram

Not unless you have it backed up, or printed the non default data( AKA the birth certificate) or you will have a very long BAD day...........

Try to execute SP5801-008 and 011 and have a try ...

this idea might work, worth a try................Print out the network settings and the printer config page first though...............

[xlbizs]

Re: MPC4000 can't login WEB IAMGE MONITOR & can't Print from any PC but can scan

Dear All,

Thank for all, The MPC4000 finally can print from network and log in WIM.

Yes , I Don't how to do the access flush.
but thank for Sashko... I Printed out the report of NIB settings from SP5-990-007 from MPC4000 and my office's MPC 2000. The answer why can't log on the WIN is out. ..."The Access Control Range ".

But I can't find the setting on the MPC4000. So, I direct connect with the MPC4000 within the IP Range. than reset all setting as same as MPC 2000. include network security & IPv4 setting & etc. now the MPC4000 can Back to the market for customer. thank for all.MPC2000.pdfMPC4000.pdf

[slimslob]

Re: MPC4000 can't login WEB IAMGE MONITOR & can't Print from any PC but can scan

Dear All,

Thank for all, The MPC4000 finally can print from network and log in WIM.

Yes , I Don't how to do the access flush.
but thank for Sashko... I Printed out the report of NIB settings from SP5-990-007 from MPC4000 and my office's MPC 2000. The answer why can't log on the WIN is out. ..."The Access Control Range ".

But I can't find the setting on the MPC4000. So, I direct connect with the MPC4000 within the IP Range. than reset all setting as same as MPC 2000. include network security & IPv4 setting & etc. now the MPC4000 can Back to the market for customer. thank for all.[ATTACH=CONFIG]28715[/ATTACH][ATTACH=CONFIG]28716[/ATTACH]

I notice that the primary difference between the two is the Access Control Range settings. That is what CRISTIAN MULLER said for you to check back in the fourth reply to this thread. What is the reason that you waited so long to check it. Had you used SP 5801-011, Clear NCS, which was also suggested, it would have cleared it for you.