Hi all

we r facing reset paper tray error in ricoh wide format w3601

we have done loading / unloading paper roller many times..no result.

changed new paper roll, found all the componenets (sensor, clutch,cutter motor all is working via input/output check) but only feedroller motor is not working.
changed new motor but still same, even the fuse at roll feed pcb also good state.

please advice anyone who sorted this kind problem