[Misc] MX2314 printing PDF's slow

[Leebs14]

Had a call from a customer today saying their MX2314 is really slow when printing PDF's, its taking about 12 seconds to process one page on a multi page document. Its a basic 2314 with no hard drive. I am not sure whether to fit a HDD & Productivity kit or fit a XPS kit? anyone have experience of either? which will speed up printing?

Thanks

[ntbann]

Re: MX2314 printing PDF's slow

Have you tried to print the pdf as an image?

[Leebs14]

Re: MX2314 printing PDF's slow

Have you tried to print the pdf as an image?

Is this through the print driver?

[ntbann]

Re: MX2314 printing PDF's slow

Yes under advanced tab check box print as image.

[ntbann]

Re: MX2314 printing PDF's slow

Thought of something else. You have the sharp driver loaded not WSD?

[Leebs14]

Re: MX2314 printing PDF's slow

Thought of something else. You have the sharp driver loaded not WSD?

Yes its loaded with the PCL6 driver using TCPIP port. all works ok but they say its slow

[Phil B.]

Re: MX2314 printing PDF's slow

Yes its loaded with the PCL6 driver using TCPIP port. all works ok but they say its slow

is the PDF flattened? are there multiple layers to it?

have you taken the file and printed direct to the MX thru a crossover from your laptop?

is the MX coming out of sleep mode?

[copier tech]

Re: MX2314 printing PDF's slow

Update the firmware.

[Leebs14]

Re: MX2314 printing PDF's slow

Update ..... Latest firmware installed. Correct PCL 64 bit driver installed printing directly over TCPIP port. If I print a 4 page PDF to the machine it takes 3 minutes 2 seconds from clicking print on the pc to the last page being printed. If i print the same document to their old MX2310 it takes less than 2 minutes to complete same job.

differences is that the MX2310 has a Hard Disk and the MX2314 doesn't, could this be the problem as the processor in the MX2314 is faster than the MX2310?

If i click the print as image option, this makes it a little quicker but still slower than the MX2310.

any other ideas anyone???

[xordi69]

Re: MX2314 printing PDF's slow

Check connection to router, restart and change port.
Be sure simulation 55-3 switch 6 is 00000000 (network speed).

[mojorolla]

Re: MX2314 printing PDF's slow

2 and 3 minutes is a very long times to render a PDF. Is it taking 2-3 minutes to reach the machine, or does it hit the machine and say rendering,ripping, or spooling? Pull the job log and look at the 2 columns for job time received and job time completed. This will indicate a machine issue OR an issue with their network.

You could also use a laptop with print drivers installed, create an adhoc network, and print same file without network. If this prints without issue, the root cause is the network.

Also, WSD ports are crap, set print port from RAW to LPR, enable bit counting, name queue anything, I usually use "lp". You call also dump printer memory BUT be sure to clone machine as this will wipe several related settings; most notably SMTP.