Sharp MX 4141 Network Time out error

[Alex1]

Hi,

I have a Sharp MX4141 i have put in all the right credentials to scan to email for DNS and the SMTP and I keep getting a time out error. So I decided to authenticate through Gmail I get the same error. I do a test through the web interface and I get a succeed response. I was wondering if there's anything in service mode for me to check or has been switched off. Any help would be appreciated.

[copiertec]

Re: Sharp MX 4141 Network Time out error

What is the firmware version?

[spanky]

Re: Sharp MX 4141 Network Time out error

Are they using G suite?

There is a setting in the g suite to allow communications with an unknown device (I believe that is the verbiage for it)

That has to be turned on in the g suite account.

[Alex1]

Re: Sharp MX 4141 Network Time out error

Are they using G suite?

There is a setting in the g suite to allow communications with an unknown device (I believe that is the verbiage for it)

That has to be turned on in the g suite account.

Thanks for the response. But even through telstra where you don't need to authenticate i still get the same error. If I test other machines via telstra credentials they work fine.

[Alex1]

Re: Sharp MX 4141 Network Time out error

What is the firmware version?

Firmware Version04.00.RD

[copiertec]

Re: Sharp MX 4141 Network Time out error

Firmware Version04.00.RD

latest version which allows TLS 1.2 is 400R2C0B

[Alex1]

Re: Sharp MX 4141 Network Time out error

latest version which allows TLS 1.2 is 400R2C0B

Thank you for that. Now I'll need to figure out where to get it from. I appreciate it.

[copiertec]

Re: Sharp MX 4141 Network Time out error

Thank you for that. Now I'll need to figure out where to get it from. I appreciate it.

PM me

[Blind Avocado]

Re: Sharp MX 4141 Network Time out error

Did this get resolved? One other suggestion is under System Settings - Image Send Settings - Scan Settings, make sure you put the Reply email address. It must be the same address as in the SMTP settings or it will not authenticate.

[Alex1]

Re: Sharp MX 4141 Network Time out error

Did this get resolved? One other suggestion is under System Settings - Image Send Settings - Scan Settings, make sure you put the Reply email address. It must be the same address as in the SMTP settings or it will not authenticate.

Still hasn't been resolved as I need the Australian version firmware to complete. I have already tried what you have mentioned with no luck. I appreciate the help.