We constantly have devices to stop reporting. Often it is a real pain to restore. In the past, we have only used the Micas Agent at multi-machine locations, but considering alternatives. I'm wondering if others are using the agent instead of email RED and having better luck? Or other methods?
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Re: Micas Agent vs. RED
We only run the agent at a handfull of location where they have both Sharp and Lexmarks that we service.
So we can monitor when devices stop reporting to MICAS we set up "Unresponsive Devices Email" for all customers. IF you have someone dedicated they can hopefully restore communication quickly.
With the newest equipment we use the second SMTP to send MICAS alerts and meters so any changes to the customer's settings should never stop communication to us or MICAS. -
Re: Micas Agent vs. RED
This email is auto generated by MICAS.
When you register a New Customer in MICAS you can select a day of the week you want an email sent once any machine associated with that customer stops communicating to MCIAS. You can also edit this in an already existing Customer. Add one or more email addresses you want this Unresponsive email to go to.
The incoming email will look like this and may list one or multiple machines depending on the reason for failure.
MICAS UNRESPONSIVE DEVICES
Model Serial Name Last Reported MX-M200D 13085957 1071 - Greenville City Schools 10/22/2021 9:41:46 AM
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