MICAS opinions

[Hansen88]

Hello, We are getting setup with MICAS. Seeing if there are any tips,pros,cons ect. How is it for the serviceperson? Does it really help when out on calls? I know it can help with seeing if maint needs to be done before going on calls. Thanks for any info.

[mloudy]

Re: MICAS opinions

I use it everyday all day as a Service Manager. Our techs are NOT remote so they come in to work to start their day. They use it in the morning to research their service calls and to see what they need to take with them.

Some calls a tech doesn't know if they really fixed the issue or not so they can use MICAS to keep an eye on a machine for a few days to see if things like jamming are still occuring.

Customers call in with vague "Needs Service" and we use MICAS to give the tech the exact problem. Sometimes I get calls where the customer doesn't know which toner needs changed. I can pull up MICAS and tell them something like, none of them it is the waste container that needs changed.

The MICAS Mobile app was pulled so when I got a new phone I can't use it anymore. That stinks.

We use it for more than I listed.

[Hansen88]

Re: MICAS opinions

I use it everyday all day as a Service Manager. Our techs are NOT remote so they come in to work to start their day. They use it in the morning to research their service calls and to see what they need to take with them.

Some calls a tech doesn't know if they really fixed the issue or not so they can use MICAS to keep an eye on a machine for a few days to see if things like jamming are still occuring.

Customers call in with vague "Needs Service" and we use MICAS to give the tech the exact problem. Sometimes I get calls where the customer doesn't know which toner needs changed. I can pull up MICAS and tell them something like, none of them it is the waste container that needs changed.

The MICAS Mobile app was pulled so when I got a new phone I can't use it anymore. That stinks.

We use it for more than I listed.

Thanks for your opinions. They are all good reasons to use micas. What do you mean about the mobile app being pulled? I just installed micas mobile app.

[mloudy]

Re: MICAS opinions

Interesting. It was gone for a while and our rep told us it was because by entereing a SN you could see any device registered in MICAS, not just the ones registered under your dealership. I used that flaw to research used Sharps that were for sale.

Anywho, I found it in the Play Store and installed it. Thanks for making me look again.

[Hansen88]

Re: MICAS opinions

Interesting. It was gone for a while and our rep told us it was because by entereing a SN you could see any device registered in MICAS, not just the ones registered under your dealership. I used that flaw to research used Sharps that were for sale.

Anywho, I found it in the Play Store and installed it. Thanks for making me look again.

I have a question for you. I am setting up some machines in our shop to MICAS to get familiar with it. One machine, A MX3070 reports reds but agent has never reported. It seems like if you were going to do a firmware update it would be through agent? What reasons do you know of why agent is not reporting. Also can the machine web page be accessed through MICAS? I dont think so but I dont know. Thanks for any info you can give me.

[mloudy]

Re: MICAS opinions

Are you running the MICAS Agent on a PC or server at your location? We have a few Agents installed at clients where the RED emails won't send out. Most machines are simply sending the RED data on their own to registered Customers, machines.

Make sure you put the remote@my-sharp.com in the Dealer spots in Status and Alerts. The Dealer spot is the only one that sends the RED data. We failed at this early on but we had no instruction as we were a beta tester. Set the Time Schedule for the Status to Daily. This should trigger a daily RED body, RED data email to MICAS.

So far there is no way to remotely access an internal web page through MICAS.

[Hansen88]

Re: MICAS opinions

I use it everyday all day as a Service Manager. Our techs are NOT remote so they come in to work to start their day. They use it in the morning to research their service calls and to see what they need to take with them.

Some calls a tech doesn't know if they really fixed the issue or not so they can use MICAS to keep an eye on a machine for a few days to see if things like jamming are still occuring.

Customers call in with vague "Needs Service" and we use MICAS to give the tech the exact problem. Sometimes I get calls where the customer doesn't know which toner needs changed. I can pull up MICAS and tell them something like, none of them it is the waste container that needs changed.

The MICAS Mobile app was pulled so when I got a new phone I can't use it anymore. That stinks.

We use it for more than I listed.

We do a lot of rebuilds. Have you ever got the message when trying to register a machine that this device has already been registered, check product or S.N. I figure whoever serviced it before us had registered it. Just wondering what to do now. Have you ever ran into something like this? Thanks

[mloudy]

Re: MICAS opinions

Sharp has a dedicated MICAS team that deals with this. You have to email them with proof of purchase and they then delete the device from MICAS so it can be registered under your dealership.

The process used to go like this. We request a copier gets deleted and they contacted the old dealer that registered it and they asked them to delete it. As you can image most dealers suck and they put the request on the back burner IF the MICAS team could even find the person that could do it OR someone actaully answered the phone. So now all we need to do is prove that you bought it.

[Hansen88]

Re: MICAS opinions

Sharp has a dedicated MICAS team that deals with this. You have to email them with proof of purchase and they then delete the device from MICAS so it can be registered under your dealership.

The process used to go like this. We request a copier gets deleted and they contacted the old dealer that registered it and they asked them to delete it. As you can image most dealers suck and they put the request on the back burner IF the MICAS team could even find the person that could do it OR someone actaully answered the phone. So now all we need to do is prove that you bought it.

Thanks again. This particular machine is real low volume. Probably not worth going through that hassle.