ARM-351n printring problem

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  • vlad_robas
    Trusted Tech
    100+ Posts
    • Oct 2006
    • 225

    ARM-351n printring problem

    I have this machine instaled on a customer site and a month ago becouse he didn't pay ... i took the machine back to shop where we did a revizion and now the money problem resolved and the customer took back the machine but it print like in the attachement. Normaly is connected trugh network but i tryed to USB and he does the same thing. Diferent version's of driver's.
    Attached Files
  • OMD-227

    #2
    Looks like Hexidecimal Dump Mode is turned on..... could be wrong, but gee it looks like it.

    Comment

    • vlad_robas
      Trusted Tech
      100+ Posts
      • Oct 2006
      • 225

      #3
      Right, as always.
      Thank you again.

      Comment

      • blackcat4866
        Master Of The Obvious
        Site Contributor
        10,000+ Posts
        • Jul 2007
        • 22594

        #4
        Cool! Along the right column you can see the actual printer control language text of the print job (PCL XL). Is this Sharp's idea of a data capture? =^..^=
        If you'd like a serious answer to your request:
        1) demonstrate that you've read the manual
        2) demonstrate that you made some attempt to fix it.
        3) if you're going to ask about jams include the jam code.
        4) if you're going to ask about an error code include the error code.
        5) You are the person onsite. Only you can make observations.

        blackcat: Master Of The Obvious =^..^=

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        • redserv
          Trusted Tech
          250+ Posts
          • May 2010
          • 307

          #5
          wow i have that exact same problem setting up ARM451N on a network at the moment, so what was the fix? to get rid of the garbage?

          Comment

          • rayjeek
            Trusted Tech
            Site Contributor
            100+ Posts
            • Jun 2010
            • 239

            #6
            The problem looks much like a corruptted print driver. what I can suggest is to uninstalled the print driver, update the firmware on the MFD to the very latest, download the latest print driver from Sharp's website and give a go.

            All the best of luck

            Comment

            • redserv
              Trusted Tech
              250+ Posts
              • May 2010
              • 307

              #7
              think the problem was solved, Hexidecimal Dump Mode is turned on.how do you turn it off on MX-M451n?

              Comment

              • OMD-227

                #8
                Its usually in Printer settings mode inside system settings (admin). Its usually just a tick-box.

                Comment

                • vlad_robas
                  Trusted Tech
                  100+ Posts
                  • Oct 2006
                  • 225

                  #9
                  I will continue here...
                  On another machine somethime's it does print one side ok and another is without contrast, i wasn't there when it happend so don't know if it was first side or second. What should i search for?

                  Comment

                  • rayjeek
                    Trusted Tech
                    Site Contributor
                    100+ Posts
                    • Jun 2010
                    • 239

                    #10
                    Originally posted by redserv
                    think the problem was solved, Hexidecimal Dump Mode is turned on.how do you turn it off on MX-M451n?
                    IN ORDER TO TURN OFF THE HEXADECIMAL DUMP MODE, FOLLOW THE STEPS:
                    1-SYSTEM SETTINGS or CUSTOM SETTINGS(with old MFDs)
                    2-LOG IN AS ADMINISTRATOR (00000)
                    3-PRINTER SETTINGS
                    4-INTERFACE SETTINGS
                    5-'HEXADECIMAL DUMP MODE' IS THE FIRST LINE
                    6-UNTICK THE BOX TO TURN IT OFF

                    CAUTION: PLEASE DO NOT REMOVE TICK MARKS FROM:
                    ENABLE USB PORT & ENABLE NETWORK PORT

                    Comment

                    • redserv
                      Trusted Tech
                      250+ Posts
                      • May 2010
                      • 307

                      #11
                      ah ok, thanks alot for the info rayjeek hope you;re not mad :P

                      Comment

                      • clevernet

                        #12
                        打乱码

                        换块多功能板就可以解决问题啦

                        Comment

                        • redserv
                          Trusted Tech
                          250+ Posts
                          • May 2010
                          • 307

                          #13
                          ok guys thanks alot for all the help, i Disabled HEXADECIMAL DUMP MODE and it was right on the money, anyone care to explain what is
                          HEXADECIMAL DUMP MODE and why did it come enabled on the mfp?

                          Comment

                          • OMD-227

                            #14
                            When Hexadecimal Dump Mode is activated , the print data is printed as hexadecimal byte values rather than characters. Control commands are also printed as hex values.
                            This allows you to inspect what control and print characters are being sent to the printer, which is a useful debugging facility for the more difficult printing problems. Its usually an option used by programmers as well, to fine-tune any special commands they have written into a specific client program.

                            Its usually not on by default. Its something that you enable/disable yourself.

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