Faxing on mxc311

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  • Dustin(WOP)
    Trusted Tech

    100+ Posts
    • Apr 2009
    • 223
    #1

    Faxing on mxc311

    Hello all
    Been having a few calls now on the mxc311 with fax kit fxx3. Customers are saying that they can only fax a few pages at a time. Every time I get there I check 22-10 and it says that the fax memory armm9 is installed. Has anyone ever had this and found a solution?? Any help or tips is greatly appreciated!!! THANKS!!!
    Tags: australia, check, customers, fax kit, faxing, installed, kit, memory, pages, solution, time, wrong
    • costd
      Technician

      250+ Posts
      • Jan 2008
      • 409
      #2
      You may want to verify the memory is in the right slot (E) and the right one as I believe the right fax memory within sim 22-10 is MX-MMX1. The one you list (I think) is from the MX-FXX1 (doh! wrong - sorry).


      Correction: The MX-MMX1 is the one it should read for the MX-C311 fax kit (MX-FXX3) - BUT the ARMM9 is for ???? maybe AR- series???? but not for the MX-FXX3.
      Last edited by costd; 08-11-2010, 06:54 PM. Reason: Correct my errors

        Comment

        • OMD-227
          #3
          First thing you need to do is run a fax memory clear (sim 66-10) and make sure the firmware for the fax kit is 01.02.P2 or higher.

          Make sure the destination settings are correct in 26-06 & 66-02.

          Whenever I have a fax service call, as a good test, I always print about 20 pages from the machine in sim 64-05, then fax it back to the office, as well as using the Telstra Testfax service, which sends a report page back on line & transmission levels etc etc.
          If you can send those pages OK, there is nothing wrong with the machine.

            Comment

            • vincent64
              Trusted Tech

              250+ Posts
              • Feb 2008
              • 382
              #4
              Originally posted by wazza
              First thing you need to do is run a fax memory clear (sim 66-10) and make sure the firmware for the fax kit is 01.02.P2 or higher.

              Make sure the destination settings are correct in 26-06 & 66-02.

              Whenever I have a fax service call, as a good test, I always print about 20 pages from the machine in sim 64-05, then fax it back to the office, as well as using the Telstra Testfax service, which sends a report page back on line & transmission levels etc etc.
              If you can send those pages OK, there is nothing wrong with the machine.
              Wazza what is the Telstra Testfax service ?? is it a down under service only or is this world wide???

                Comment

                • OMD-227
                  #5
                  Telstra is Australia's main telephone & line company. Its only available to use here.
                  I said that it is something I do when doing those calls, hoping it would jog someones memory if a similar method up north is available.

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