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It may help to know what model copier that you are using and what method are you using to transmit scans.
From your initial post, it would appear that you are doing "scan to FTP" destinations, but in this quoted message, it appears you may be using SharpDesk (which is basically FTP also). If you are using SharpDesk, the default is port 4687, which can be changed on the System Options tab when you open up the Network Scanner Tool. You can also verify that any updated profiles have the new port by looking at the destinations in the Address Book on the copier's webpage.
If you are using FTP destinations (instead of Desktop destinations, which are for Sharpdesk), you cannot specify the port (as far as I know). It uses port 21 by default. If this is the case, then you would need their IT staff to open up those ports in the firewall for only the IP addresses of the copiers.
If you are using Sharpdesk, the problem could be that even though you are using the default port (4687), their IT staff stopped all FTP traffic on all ports. If that is the case, you could have them open up FTP traffic for port 4687 to enable Sharpdesk to work.
Good luck!
Thank you for your advice.
Yes ,i am using sharpdesk to scan ,because of IT staff closing down the port 20 and 21 ,it take effect that the scanner were also down.
So, you mean i can tell the IT staff to open up the port 4687 to enable the scanner to work?
Right now ,they using scan to email as a replacement for scanner.
Personally, I find Sharpdesk to be troublesome, and clunky as hell on older systems. Why not setup a scan to desktop destination? You can set them on the individual PC's or create a public share for everyone on the network.
My 2 cents.
Personally, I find Sharpdesk to be troublesome, and clunky as hell on older systems. Why not setup a scan to desktop destination? You can set them on the individual PC's or create a public share for everyone on the network.
My 2 cents.
You means SMB? With AR-M350/450 ?Please,can explaint more specification.
Thank you.
Thank you for your advice.
Yes ,i am using sharpdesk to scan ,because of IT staff closing down the port 20 and 21 ,it take effect that the scanner were also down.
So, you mean i can tell the IT staff to open up the port 4687 to enable the scanner to work?
Right now ,they using scan to email as a replacement for scanner.
What version of Sharpdesk are they using? If its ver 2.7 or 3.0 I would suggest that they upgrade to ver 3.3 the newer version uses port 4687 by default were the original two or three versions used port 21.
Last edited by DavePo; 05-30-2012, 06:27 PM.
Reason: Correction Thanks Zootech for the catch
What version of Sharpdesk are they using? If its ver 2.7 or 3.0 I would suggest that they upgrade to ver 3.3 the newer version uses port 4687 by default were the original two or three versions used port 21.
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