I have a customer with an AR-M257 that will occasionally send to the wrong email address. They have several scan to email addresses programmed into their address book. This happens on and on through out the day. I have no idea what to look for. I have been out a couple of time and could not duplicate the problem. The customer assures me that they are selecting the right name in the address book. Any ideas?
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Re: Sharp AR-M257
I have this happen with an ARM355N on occassion. Not sure exactly why, might be because they use DHCP for their computers?? So I go in (or call on the phone) and update the profiles using NST and the problem will disappear until the next time they lose power to their router.
Good luck.
Bil -
Re: Sharp AR-M257
Not to criticize you Bil, but your explanation makes more sense for scan to SMB than scan to email. The only way this could work for scan to email, is if the SMTP server were set to DHCP, and the SMTP setting on the copier was an IP address. I would hope that most network administrators would be smart enough to set a static address on a local SMTP server. In either case, no email would arrive if the SMTP server changed IP addresses.
I can't really imagine any scenario in which an email address went to the wrong destination, unless the enduser selected the wrong destination.
=^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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Re: Sharp AR-M257
You're right about my explaination, it is using the desktop scan profiles. I was making an assumption that he is using Sharpdesk not sending directly to email.
BilComment
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Re: Sharp AR-M257
HELP!! OK I'm back to dealing with the AR-M257 emailing to wrong email recipients. My customer has their device setup using a generic SMTP server called smtp2go.com. My customer is actually using yahoo's business email for their computers so i requested that they setup a dedicated email address for their AR-M257 but could not get that to work. On top of the the scanning to wrong email's i am also having issues with the M257 saying scanning on the display for a long time and the M257 will either start scanning to email or will stop and say document jam. The M257 will copy from the doc feeder just fine with no issues just when trying to scan. I have also noticed that their DNS was changed so i made sure to update the M257 with the current settings. I have been pulling out my hair so any suggestions would be very helpful.Comment
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Re: Sharp AR-M257
The funky jam you mentioned, would that happen to have a PPD2_PRI jam code? If so, you may have a bad board.Cthulhu for president! Why settle for the lesser evil?Comment
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Re: Sharp AR-M257
Akitu,
What board would you think would be going bad?Comment
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Re: Sharp AR-M257
The printer board itself could be defective else look to the IMC/MCU boards.Cthulhu for president! Why settle for the lesser evil?Comment
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Re: Sharp AR-M257
Both Yahoo and AOL are now rejecting any incoming email for which the domain of the SMTP server does not match the domain of the sender. This is a new email policy being used by some email accounts to cut down on spam.(this is from the connectivity forum, )
I would check the settings on the smtp2go.com account, also the smtp2go website stated you can track your emails. Also check the 128mb sodimm on the printer board(the memory has to be added when the scan kit is added(mx-nsx1). does your customer have a lot of email addresses programmed. you might want to reset the address book.(save the address book first, ) Is it the same email addresses or is it random. also make sure you have latest fw on copier , especially print and nic fw.
)Comment
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Re: Sharp AR-M257
PPD2_PRI are usually caused by bad print drivers or wrong print drivers not bad boards.
Try this use DNS Settings this is google generic address 8.8.8.8 4.4.4.4
DNS is only used to get you outside the network
as far as the SMTP settings you can use smtp.yahoo.com
since they have yahoo business accounts already just plugin the user/password of someones account in there. This should bypass their funky SMTP setup. Then see if they still have problems. I can guarantee its not the machines fault sending to wrong emails. since the machine doesnt technically even send the email, the mail server does.
As far as your scanning lock up problem Test this out. The only possible problem it can be is the RAM chip. I have had these come loose somehow by gremlins or something so take the back panel off and reseat the connections to the SDRAM chip. It may require replacement. I have had to replace a few of these from time to time for some reason, usually scanning lock ups is the reason.Comment
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Re: Sharp AR-M257
I normally use 8.8.8.8 and 8.8.4.4 for DNS and I use them all the time. As far as sending to wrong email. I do not believe it is the copier. Maybe the information they entered into the copier, but not the copier. Have them look for a rhyme or reason, like a certain scan to email address that it occurs to. They may have a couple of profiles pointing to the wrong email address. The people that are not receiving the scans, can they receive regular email from same domain? Maybe it is blacklisted. Maybe the email that they are sending to are forwarding to another email.
The last one may be far fetched, but I would keep troubleshooting simple, copiers are only going to send where it is programmed to send.Comment
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Re: Sharp AR-M257
If they're using Sharpdesk, STOP!
Sharpdesk is only a bad shell terminal for things the copier can do on its own. You could have these email addresses programmed directly into the address book and they would never go to an unintended recipient again.Cthulhu for president! Why settle for the lesser evil?Comment
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Re: Sharp AR-M257
Burn firmware. I've seen this going back to the first generation of this machine up to the mx314.
Load an old version, reboot twice, Load a new version.
The emails are going to the previous recipient.Comment
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