Enter Password in Spool Queue Explanation

[redserv]

Hello Guys
I went to setup a Sharp MX-2640N at a client today and got a message that i have never seen before, When using a usb Flash drive With PDF Documents on it i get "Job Stored Enter Password in Spool Queue When Printing an Encrypted PDF"The Customer claims that they never use passwords on there PDF Documents, i even tried a Bulletin from IDNC, Is there something I am missing here?What causing the error?hope someone can help.

[blackcat4866]

Re: Enter Password in Spool Queue Explanation

Did you try your own PDF document? I suspect that the specific document pulling this message is encrypted, whether or not it is their policy. If that specific document is not encrypted, you should be able to open it on your laptop. If it is encrypted you'll get a similar message on your laptop. =^..^=

[ruben]

Re: Enter Password in Spool Queue Explanation

Ignore it, it should say if the document has a password then it must be entered. There is probably a setting somewhere to turn this message off, but I have not looked into it.

[redserv]

Re: Enter Password in Spool Queue Explanation

Hey thanks guys for getting back to me on this, it's strange I tried printing one of our TT buletins from my usb flash drive and the message came up however the document still printed,when I tried the clients pdf document on his flash drive it asked for a password that he says he is not aware off and the password msg prevented me from printing his document, I should also mention that he is using a Mac to create his pdf documents, I am hoping it's a setting on the webpage of the MFP that can be edited.

[colgrimes]

Re: Enter Password in Spool Queue Explanation

Did you ever find a solution for this? It's happening on one of the machines at my biggest customer and I need to get it resolved!

[faxman28]

Re: Enter Password in Spool Queue Explanation

Did you ever find a solution for this? It's happening on one of the machines at my biggest customer and I need to get it resolved!

if your talking about the password message , that is normal the file will print, if your trying to print pdf from a mac on a usb stick, and it doesn't print with password message on screen, the user is picking the wrong file, When a file is saved on Mac a second file is created for that document, it is smaller in size and a Mac "expert" told me it is like a system record for that doc. you do not see this file on the Mac but when you take a usb stick that was used on a Mac and plug it into a Windows pc , you will see the file it is the same name but it starts with an dot underscoure ._xxx.pdf and is a lot smaller than the actual file xxx.pdf.

when you plug your usb from a Mac into the sharp mfp it will see both files , the ._xxx.pdf will not print, but the xxx.pdf will print.

[colgrimes]

Re: Enter Password in Spool Queue Explanation

if your talking about the password message , that is normal the file will print, if your trying to print pdf from a mac on a usb stick, and it doesn't print with password message on screen, the user is picking the wrong file, When a file is saved on Mac a second file is created for that document, it is smaller in size and a Mac "expert" told me it is like a system record for that doc. you do not see this file on the Mac but when you take a usb stick that was used on a Mac and plug it into a Windows pc , you will see the file it is the same name but it starts with an dot underscoure ._xxx.pdf and is a lot smaller than the actual file xxx.pdf.

when you plug your usb from a Mac into the sharp mfp it will see both files , the ._xxx.pdf will not print, but the xxx.pdf will print.

You're the man. I'm sure this is the issue since the machine doing the USB printing is used by students at a university. Most probably use macs. This is the answer! PM me your paypal ID, I'm gonna send you some beer money.

- Collin