ES456 with F0106 code, HDD trouble

[Desert Rat]

Customer called with the code of F0106. Checked the connectors. They looked normal,
reseated the HDD connectors and a couple of others. No change. It would not go into
any service mode except the "C" modes. There are two keys missing on one of them, I don't
remember which. I went back with a friend with firmware and an off the self HDD. No joy.
According to Hytec it's a special HDD with Wipe technology. Sez so on the label.
Ordered the correct HDD from LA Tech with the firmware. I'm going back tomorrow to
give it another shot and see if I can clear this up.
I'll post the results.

DR

[didi2005]

Re: ES456 with F0106 code, HDD trouble

There is an issue with the new wipe technology ADI HDD...Make sure u have the latest firmware on the new HDD...

[Desert Rat]

Re: ES456 with F0106 code, HDD trouble

What is the Hard drive data the manual refered to?
It talked about it as different than the OS firmware.

DR

[WildbillC]

Re: ES456 with F0106 code, HDD trouble

Once you replace the HDD, update the firmware. You will have to re-setup all scan folders and/or email settings.

[Desert Rat]

Re: ES456 with F0106 code, HDD trouble

I have never had to do that before. Any advice would be helpful.

Thanks

DR

[blackcat4866]

Re: ES456 with F0106 code, HDD trouble

There are too many steps to list here. Definitely have the manual on hand. And yes, these drive fail daily. The last one I changed had 17K images.
=^..^=

[Desert Rat]

Re: ES456 with F0106 code, HDD trouble

Black cat,
I got the HDD from LA Tech and a link for the firmware.
Once installed I call Hytec and they walked me through the firmware
download. Everything came out good. Input the IP address and it
was printing again.

I am disappointed to hear that this happens a lot. I sold my customer two of these
units in the last year. I heard one of the reasons this happens is the customer
just switches off the main power switch instead of using the soft shut down switch
on the control panel.
I have a surge protector on the power line, hoping to prevent odd problems.
Is there anything that can be done to reduce or eliminate this problem?

DR

[blackcat4866]

Re: ES456 with F0106 code, HDD trouble

The two main issues that you can put your finger on are:

1) improper shutdowns
2) power issues

Even then, a lot of the time you can't really put your finger on a reason. =^..^=

[arnh79]

Re: ES456 with F0106 code, HDD trouble

The fact that Toshiba continues to release f/w that supposedly addresses this issue (which it still hasn't since we replace 1-2 HDD's a week despite keeping all our units up to date) indicates that this is not a power or user issue. The fault is with Toshiba and until it is resolved we'll have to keep replacing them. Make sure you have a good backup program in place where you have all your tech's clone the e-Bridge X copiers each visit and print out the function list so that when this occurs you can quickly restore the machine.

[JrTech]

Re: ES456 with F0106 code, HDD trouble

If you don't have access to the firmware from Toshiba, call around. I had a customer and thier IT thought it was a good thing to keep updating the machine every time a new firmware or update came out and it caused problems every time. I purchased the HDD from Hytec, bartered for the firmware from a local Toshiba dealer. Go thru the procedures as per the manual, be very careful of how the file is named when creating the Altboot file, kick back for about 30 - 45 mins and your good to go. Disable Admin login and password to the machines. DO NOT allow your customer to do automatic updates, or have control of admin settings. Tape up the main power button so it is not easily accessible to end users as the machine is Energy Star compliant and it will cost them the price of a box of paper over the year in Energy Saver mode versus turning off and on everyday. Do not waste your money and try to reformat one as the Wipe Technology is needed for security purposes on these machines. I am telling you this from past experience. I have plenty of Toshiba ES models in the field and the ones that turn off and on everyday have more issues than the ones that don't. This is not just an issue with Toshiba but with electronics and is all across the board. I generally dont change any passwords on machines unless the IT department is "hard to work with". I have HDD issues on Toshiba, Xerox, Canon, only within the last 6-7 years and it is due to the complexity of these small boards doing so much, which causes overheating, power issues and so on.

Hope this helps

[didi2005]

Re: ES456 with F0106 code, HDD trouble

Currently Toshiba having high hdd failure rate where the new ebridge next controller series power switch is hidden inside the cover...

I did encountered few units of e457 which is never shutdown, running 24/7, once power break out or shut down MFP to replaces parts, call for service will appear...

[Desert Rat]

Re: ES456 with F0106 code, HDD trouble


I'm disappointed. I was hoping this was going to be a stable machine.

arn79, I'm not sure how to "clone the ebridge X copiers" on each visit?
Can it be done with a thumb drive? I could leave a drive at each machine
and then, what clone or copy the firmware?
I'm not understanding what is getting cloned?

I assume the Hard drive data is the security portion which is on the new
HDD with the wipe technology. As I only downloaded the firmware from a
thumb drive.

JrTech,
I'm not familiar with the term "power break out". Do you mean sudden lost of power or the customer just switching the main power
off without using the soft shut down on the control panel... I do explain the power off procedure to customers to avoid
these types of troubles. And I did tag the main power switch, but I will tape it on my next visit.
This customer will not do firmware updating. One less thing to worry about.

Looks like it's time to look for a different machine to sell. Hopefully one that is stable.

Thanks for all the information, keep it coming.

DR

[didi2005]

Re: ES456 with F0106 code, HDD trouble

Cloning is clone the machine settings, useful when deploy many units, recover settings when formatted hdd...

Overall the machine not much issue, except the hdd...haha

[arnh79]

Re: ES456 with F0106 code, HDD trouble

Cloning is clone the machine settings, useful when deploy many units, recover settings when formatted hdd...

Overall the machine not much issue, except the hdd...haha

Thats the sad part, mechanically these boxes are pretty good. Haven't had any major issues with them, but this HDD thing is very frustrating. Plus, it affects the whole Toshiba lineup. Every machine with a "secure" HDD (which none of my customers wanted in the first place!) suffers from this issue.