Document Feeder on eS5520C

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  • blackcat4866
    Master Of The Obvious

    Site Contributor
    10,000+ Posts
    • Jul 2007
    • 22864

    #1

    Document Feeder on eS5520C

    I may be way off the mark here, but here are the symptoms and my thoughts:

    Symptoms: When using the document feeder for scanning or copying, the feeder will stop feeding in originals, and come to "Ready". There are still more originals in the tray. There is no jam condition or error condition. If you press start again, it will resume scanning like you just inserted some more originals. It may stop again after 5 or 50, not necessarily before they are all gone, and again come to "Ready".

    Thoughts: I started out focused on the original sensor SR3. I can watch it change state in 03-Fax:ON 7C, and it does change state every time I actuate it, but I don't necessarily trust these test modes because they don't show you actual signal voltages. So I connected my meter to the DF controller CN74 pin B11 to frame ground. Most of the time I get the expected 0.02vdc actuated, and 4.99 not actuated. When the DF stopped I would get the occasional flicker of 4.99vdc, even when the flag was actuated with paper. I swapped the sensor with the identical door sensor to rule out a flukey sensor, and got the same results and no door indications, so it's not the sensor.

    Then I checked the supply voltage to SR3, and this is where it gets weird. Across CN74 pins B10/B12 it starts out between 5.01 and 4.99vdc, but with the DF operating it fluctuates, bouncing as low as 4.86vdc. When I see that threshold voltage, the DF stops, even with originals. I can track this DC voltage back to DF controller CN70 pins 2/4, to the scanner logic board CN18 pin12, then to the power supply CN407 pins 2/5. The voltage rises a little along the way, but still dips below 4.90vdc on the power supply. All these connectors have been re-seated, wire ties cut, and pinned out from the DF all the way back to the PS. I'm coming back in the morning with a PS and DF controller, which seem like logical choices.

    I've got a ground to neutral peak of 1.9vac at the wall. I tried two other circuits with the same result and same symptoms. And it's also possible that there's another 5vdc something that's dragging down the PS at CN407.

    If I use the frame ground as reference, the 5vdc sags only 0.03vdc, and the neutral floats to 0.10vdc. I don't know if that's significant, it's just something I noticed.

    Did I miss something obvious? =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=
  • techwurk
    Trusted Tech

    Site Contributor
    100+ Posts
    • Jul 2016
    • 127

    #2
    Re: Document Feeder on eS5520C

    I'm no expert on that machine but I think it will be one of the 2 boards, I wonder if you check a different sensor in the feeder you would see the same voltage drop. It would be interesting to know which of the 2 boards handles voltage regulation to the sensors. anyway sounds like you are on the right track.
    When I started servicing copiers they used toaster ovens for fusers.....I'm old

    Comment

    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22864

      #3
      Re: Document Feeder on eS5520C

      That same 5vdc feeds the whole DF, so I'm sure that they're all experiencing the sag. Do you think the controller might not like the sag either? =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

      Comment

      • techwurk
        Trusted Tech

        Site Contributor
        100+ Posts
        • Jul 2016
        • 127

        #4
        Re: Document Feeder on eS5520C

        Yes, sounds like you've done a thorough job on the diag. my bet is on the PS
        When I started servicing copiers they used toaster ovens for fusers.....I'm old

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22864

          #5
          Re: Document Feeder on eS5520C

          Lol!! I went off the rails quite early on. The last meaningful thought was about that flicker of 4.99vdc in the middle of the stack of originals.

          The sagging 5vdc apparently is not significant. The replacement power supply sagged to 4.80vdc. The DF controller made no difference. The only thing I had going for me was that I was still observing. In one of these unscheduled stops I noticed that sensor flag was almost completely dropped, even with originals present. I suspect that the enduser has been yanking originals backwards against the pickup rollers and flag for a couple of years, and had bent the flag mount. A couple of tweaks on the mounting bracket and post fixed this.

          So close, yet so far. =^..^=

          SR3 flag.jpg
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

          Comment

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