e-Studio 457, jam in fuser...

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  • Oystercopy
    Senior Tech

    Site Contributor
    500+ Posts
    • Oct 2009
    • 579
    #1

    e-Studio 457, jam in fuser...

    Hey guys,
    So, we went out to this machine and put a new Exit Sensor in it, didn't work. Then swapped the small harness that goes from the sensor to the connector on rear of the fuser... same thing. We ended up having to swap the fuser out but I'd like to get it running... just shows a permanent jam. Could there be a problem with the main fuser connector in some way...?? Weird...
    OC
    Tags: connector, ended, fuser, jam, sensor
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22699
      #2
      Re: e-Studio 457, jam in fuser...

      Jam code? =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • Oystercopy
          Senior Tech

          Site Contributor
          500+ Posts
          • Oct 2009
          • 579
          #3
          Re: e-Studio 457, jam in fuser...

          Thanks for the reply Black Cat, and I can get that code for you. However it is definitely the fuser sensor which there is only one of them in that is causing it... that's why replacing the fuser fixed the problem I think??

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22699
              #4
              Re: e-Studio 457, jam in fuser...

              So the replacement fuser resolved the issue... could be:

              wrong sensor
              Plastic frame closure busted out so there is no fuser pressure
              inlet guide out of position or gone
              Heat roller ring gear broken
              Damaged modular fuser connector
              maybe it's just the wrong fuser that somebody else installed? All the Loire, LoireX, and Loire2X fusers look similar, but there are differences electrically.

              All my resources are organized by jam code. Without a jam code I have to rely on my diminishing memory.
              =^..^=
              Last edited by blackcat4866; 01-24-2020, 02:16 PM.
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • Oystercopy
                  Senior Tech

                  Site Contributor
                  500+ Posts
                  • Oct 2009
                  • 579
                  #5
                  Re: e-Studio 457, jam in fuser...

                  OK, the jam code the machine is showing is E030, paper remaining the transport area. As stated however, replacing the Fuser solved the problem out in the field. This is the same exact issue that the customer's machine in the field had, and the machine had been out there working for several years without issue. We took the fuser from THIS machine out to the customer and it fixed the issue, so now I'm trying to troubleshoot this fuser to find out what went wrong with it. Again, new Sensor and new harness that goes to the sensor have been replaced. Whatever else that can be added would be great...
                  OC

                    Comment

                    • Oystercopy
                      Senior Tech

                      Site Contributor
                      500+ Posts
                      • Oct 2009
                      • 579
                      #6
                      Re: e-Studio 457, jam in fuser...

                      [QUOTE=blackcat4866;1218740]So the replacement fuser resolved the issue... could be:

                      wrong sensor
                      Put TWO new, OEM sensors in the unit, same thing. Yes, they were the correct ones for this machine (although, I think they'd be all the same in every fuser of this series machine?)
                      Plastic frame closure busted out so there is no fuser pressure
                      inlet guide out of position or gone
                      Heat roller ring gear broken
                      All three of the above could not be possible, because the jam shows on POWER ON and no motors/gears are trying to turn at that point, only a jam code. No paper movement.
                      Damaged modular fuser connector
                      I guess this is possible, but in all these hundreds of frames, have you ever seen one damaged/not making connection? I haven't, that's why I ask...
                      maybe it's just the wrong fuser that somebody else installed? All the Loire, LoireX, and Loire2X fusers look similar, but there are differences electrically.
                      Already answered this question in another post, but both fusers in question were from working e-Studio 457s

                        Comment

                        • blackcat4866
                          Master Of The Obvious

                          Site Contributor
                          10,000+ Posts
                          • Jul 2007
                          • 22699
                          #7
                          Re: e-Studio 457, jam in fuser...

                          Ok. You're right. It's none of those things. So don't try anything.

                          Eeyore.gif

                          Do your remember Eeyore?: "It'll never work."
                          You're right, it won't work because you won't try. =^..^=
                          If you'd like a serious answer to your request:
                          1) demonstrate that you've read the manual
                          2) demonstrate that you made some attempt to fix it.
                          3) if you're going to ask about jams include the jam code.
                          4) if you're going to ask about an error code include the error code.
                          5) You are the person onsite. Only you can make observations.

                          blackcat: Master Of The Obvious =^..^=

                            Comment

                            • tsbservice
                              Field tech

                              Site Contributor
                              5,000+ Posts
                              • May 2007
                              • 7635
                              #8
                              Re: e-Studio 457, jam in fuser...

                              Power on jam from my experience always ended with some bad sensor. I replaced a few exit sensors on older models. I'm really puzzled that your problem isn't sensor/harness.
                              A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                              Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                                Comment

                                • Oystercopy
                                  Senior Tech

                                  Site Contributor
                                  500+ Posts
                                  • Oct 2009
                                  • 579
                                  #9
                                  Re: e-Studio 457, jam in fuser...

                                  Originally posted by blackcat4866
                                  Ok. You're right. It's none of those things. So don't try anything.

                                  [ATTACH=CONFIG]44732[/ATTACH]

                                  Do your remember Eeyore?: "It'll never work."
                                  You're right, it won't work because you won't try. =^..^=
                                  Just trying to use logic dude.. sorry if you're offended! The only plausible option left is the main connector on the fuser. Or a bad board.

                                    Comment

                                    • Oystercopy
                                      Senior Tech

                                      Site Contributor
                                      500+ Posts
                                      • Oct 2009
                                      • 579
                                      #10
                                      Re: e-Studio 457, jam in fuser...

                                      Originally posted by tsbservice
                                      Power on jam from my experience always ended with some bad sensor. I replaced a few exit sensors on older models. I'm really puzzled that your problem isn't sensor/harness.
                                      Me too, but I'm going to try everything else before giving up.
                                      DEFINITELY why I have been moving away from Toshiba for years now... what a piece of crap! (and I've been working on them over 30 years...)
                                      OC

                                        Comment

                                        • Oystercopy
                                          Senior Tech

                                          Site Contributor
                                          500+ Posts
                                          • Oct 2009
                                          • 579
                                          #11
                                          Re: e-Studio 457, jam in fuser...

                                          Just following up on this, but it ended up being bad pins on the modular connector on the fuser.. hard to tell at first glance until I looked closely at all the pins, and some of them were bent/smashed. Ordered a new connector and that did the trick!
                                          OC

                                            Comment

                                            • blackcat4866
                                              Master Of The Obvious

                                              Site Contributor
                                              10,000+ Posts
                                              • Jul 2007
                                              • 22699
                                              #12
                                              Re: e-Studio 457, jam in fuser...

                                              Originally posted by blackcat4866
                                              So the replacement fuser resolved the issue... could be:

                                              wrong sensor
                                              Plastic frame closure busted out so there is no fuser pressure
                                              inlet guide out of position or gone
                                              Heat roller ring gear broken
                                              Damaged modular fuser connector
                                              maybe it's just the wrong fuser that somebody else installed? All the Loire, LoireX, and Loire2X fusers look similar, but there are differences electrically.

                                              All my resources are organized by jam code. Without a jam code I have to rely on my diminishing memory.
                                              =^..^=

                                              Good catch. =^..^=
                                              If you'd like a serious answer to your request:
                                              1) demonstrate that you've read the manual
                                              2) demonstrate that you made some attempt to fix it.
                                              3) if you're going to ask about jams include the jam code.
                                              4) if you're going to ask about an error code include the error code.
                                              5) You are the person onsite. Only you can make observations.

                                              blackcat: Master Of The Obvious =^..^=

                                                Comment

                                                • tsbservice
                                                  Field tech

                                                  Site Contributor
                                                  5,000+ Posts
                                                  • May 2007
                                                  • 7635
                                                  #13
                                                  Re: e-Studio 457, jam in fuser...

                                                  Originally posted by blackcat4866
                                                  Good catch. =^..^=
                                                  Yeah, our friend OC may also consider wearing glasses if not. On side note, my eyes just started weakening. It's difficult to see small details and definitely need soms good light
                                                  OC, thanks for the feedback and next time be less grumpy, dude
                                                  A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                                                  Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                                                    Comment

                                                    • Oystercopy
                                                      Senior Tech

                                                      Site Contributor
                                                      500+ Posts
                                                      • Oct 2009
                                                      • 579
                                                      #14
                                                      Re: e-Studio 457, jam in fuser...

                                                      Originally posted by tsbservice
                                                      Yeah, our friend OC may also consider wearing glasses if not. On side note, my eyes just started weakening. It's difficult to see small details and definitely need soms good light
                                                      OC, thanks for the feedback and next time be less grumpy, dude
                                                      Didn't think I was being grumpy, and here's the proof:

                                                      Damaged modular fuser connector
                                                      I guess this is possible, but in all these hundreds of frames, have you ever seen one damaged/not making connection? I haven't, that's why I ask...

                                                      Look guys, I wasn't trying to bypass the connector as being the issue, only wanted to know your experience with that issue? It took me over a month to go back to the machine (one man show, you know?) so things could have been dropped in the interim. I'm human, as are you. I could have just as well not posted what I did to fix the problem, especially if it was going to result in snarky, useless comments that help no one.
                                                      OC

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