Toner not Recognized

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  • MacTavishLK
    Technician
    • Nov 2020
    • 68

    #1

    Toner not Recognized

    Hello guys,

    Model - Toshiba 256SE

    MFP is working properly but Toner not recognized.
    I checked Key Backup and Restore
    I saw,

    SRAM key - KeyBroken
    FROM key - KeyNull
    SRAM license - OK
    FROM license - OK
    SRAM ADIkey - OK
    FROM ADIkey - OK

    I cannot copy SRAM to FROM or FROM to SRAM. Operation Failed.

    Please help me to fix that problem.

    Thank you,
    Have a Nice Day.
  • SalesServiceGuy
    Field Supervisor

    Site Contributor
    5,000+ Posts
    • Dec 2009
    • 8139

    #2
    Re: Toner not Recognized

    Are you using Toshiba original toner?

    If yes, make sure the four contacts at the back of the toner cartridge are clean.

    If you remove the copier's inner deck, you can see the four springs at the back that connect with the toner cartridge. Make sure they are clean and not deformed.

    If still not working, replace this same contact unit.

    Comment

    • MacTavishLK
      Technician
      • Nov 2020
      • 68

      #3
      Re: Toner not Recognized

      Originally posted by SalesServiceGuy
      Are you using Toshiba original toner?

      If yes, make sure the four contacts at the back of the toner cartridge are clean.

      If you remove the copier's inner deck, you can see the four springs at the back that connect with the toner cartridge. Make sure they are clean and not deformed.

      If still not working, replace this same contact unit.
      Yes bro. I am using original toner and I cleaned it. But problem is not solved. Please help me.

      Comment

      • Drivee
        Trusted Tech

        250+ Posts
        • Nov 2020
        • 322

        #4
        Re: Toner not Recognized

        Replace toner...

        Comment

        Working...