e-studio 457 Error message E062

[4bfox]

Hi:

I'm trying to revive an old e-studio 457, have solved most of what's wrong with the old girl, except it keeps jamming when feeding paper from tray 2, Jam occurs when the paper is about 2 inches into the fuser.

I have paper feed rollers coming, tray 1 will only feed when full....if it gets below half I get a feed error. Could this be causing the E062 error on tray 2 as well? Maybe paper isn't being fed in a timely manner?

I'm a PC tech, kind of got wrangled into doing this as a favor, so any help would be appreciated....thanks!

[SalesServiceGuy]

Re: e-studio 457 Error message E062

Make sure the size of the paper in the paper tray matches what is set in the LCD panel. There is a mismatch between the two.

[blackcat4866]

Re: e-studio 457 Error message E062

Most likely you have two issues:

The first one is the E062, paper size mismatch: Make sure that the paper orientation loaded matches the description listed on the screen. On these older machines you must manually set that paper size in the User Menu. Newer machines automatically identify the paper size by themselves (unless it's disabled).

Once you get that cleared up, you'll be able to get the jam code for the second issue. Come back when you know what that is.

This is extraordinarily common. The enduser experiences jams, so they re-orient the paper. Since the paper size no longer matches every single age jams. Yeah, sure it's illogical. Since when do endusers do logical things? =^..^=

[arnh79]

Re: e-studio 457 Error message E062

Another thing to check: remove the tray and look for a white half-moon gear at the back that is part of the paper lift process. If it's cracked where the screw goes through the plastic gear into the shaft or even just stressed and bent then that could explain why it only feeds when the tray is full. That gear often needs replacing on that series. If the paper isn't being lifted all the way or inconsistently then it will cause jamming.

[4bfox]

Re: e-studio 457 Error message E062

Make sure the size of the paper in the paper tray matches what is set in the LCD panel. There is a mismatch between the two.

Appreciate the thought....already double/triple checked that. LT size on tray and LCD panel.

[4bfox]

Re: e-studio 457 Error message E062

Another thing to check: remove the tray and look for a white half-moon gear at the back that is part of the paper lift process. If it's cracked where the screw goes through the plastic gear into the shaft or even just stressed and bent then that could explain why it only feeds when the tray is full. That gear often needs replacing on that series. If the paper isn't being lifted all the way or inconsistently then it will cause jamming.

Appreciate the thought....that's the first thing I replaced. The tray lifter gear was broken. Worked a couple of times, then I got the E062 error message....

[4bfox]

Re: e-studio 457 Error message E062

[QUOTE=blackcat4866;2290036]Most likely you have two issues:

The first one is the E062, paper size mismatch: Make sure that the paper orientation loaded matches the description listed on the screen. On these older machines you must manually set that paper size in the User Menu. Newer machines automatically identify the paper size by themselves (unless it's disabled).

Once you get that cleared up, you'll be able to get the jam code for the second issue. Come back when you know what that is.

This is extraordinarily common. The enduser experiences jams, so they re-orient the paper. Since the paper size no longer matches every single age jams. Yeah, sure it's illogical. Since when do endusers do logical things? =^..^=[/QUOTE



I'll go through it again tomorrow. It shows LT on the panel, LT-R on the tray.

[4bfox]

Re: e-studio 457 Error message E062

[QUOTE=4bfox;2290525]

Most likely you have two issues:

The first one is the E062, paper size mismatch: Make sure that the paper orientation loaded matches the description listed on the screen. On these older machines you must manually set that paper size in the User Menu. Newer machines automatically identify the paper size by themselves (unless it's disabled).

Once you get that cleared up, you'll be able to get the jam code for the second issue. Come back when you know what that is.

This is extraordinarily common. The enduser experiences jams, so they re-orient the paper. Since the paper size no longer matches every single age jams. Yeah, sure it's illogical. Since when do endusers do logical things? =^..^=[/QUOTE



I'll go through it again tomorrow. It shows LT on the panel, LT-R on the tray.

OK....checked the tray settings on control panel, set for LT (not LT-R). When I try to set it for LT-R on control panel, still get an error. I'm going to install paper rollers and see if that resolves the issue....

[4bfox]

Re: e-studio 457 Error message E062

[QUOTE=4bfox;2291381]

OK....checked the tray settings on control panel, set for LT (not LT-R). When I try to set it for LT-R on control panel, still get an error. I'm going to install paper rollers and see if that resolves the issue....

Installed new paper rollers in upper and lower trays, everything working fine now. The old girl still has some life in her.....