4508 E-580

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  • Rusty.Harris
    Senior Tech

    Site Contributor
    500+ Posts
    • Jan 2021
    • 607
    #1

    4508 E-580

    Passing this along from one of my field techs.

    Only jams when duplexing obviously, E580. Ran the input/output for the sensor, checked
    ok. The code says the TRAIL edge isn't clearing the sensor, but the paper had made it to
    the alignment roller. Tried different size paper, different trays, checked the exit assembly
    for the gunk on the bushings. Had another ADU assembly at our warehouse, swapped it
    out and it worked. When he laid it down, he heard a noise. Come to find out the fan
    above the sensor (Ribon pg 34 # 25) had popped out of its holder and the blades were
    touching the sensor enough that when the paper passed through, the sensor arm would
    stick on the blade. When you opened & closed the door, it was enough movement to reset
    the sensor.
    Tags: 4508, adu, e580, jam, sensor
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22936
      #2
      Re: 4508 E-580

      LOL! Something like this eS4508?:

      eS4508A Fan.JPG

      =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • Rusty.Harris
          Senior Tech

          Site Contributor
          500+ Posts
          • Jan 2021
          • 607
          #3
          Re: 4508 E-580

          Originally posted by blackcat4866
          LOL! Something like this eS4508?:

          [ATTACH=CONFIG]61297[/ATTACH]

          =^..^=

          From what he told me, EXACTLY!

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22936
              #4
              Re: 4508 E-580

              My conclusion was that my customer was slamming the right door excessively hard. I was able to re-install the fan blades and the fan functioned properly, then I added a coathanger "guard" to prevent the blades from falling completely off. I've never had much luck changing customer behaviors. =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • Rusty.Harris
                  Senior Tech

                  Site Contributor
                  500+ Posts
                  • Jan 2021
                  • 607
                  #5
                  Re: 4508 E-580

                  Originally posted by blackcat4866
                  My conclusion was that my customer was slamming the right door excessively hard. I was able to re-install the fan blades and the fan functioned properly, then I added a coathanger "guard" to prevent the blades from falling completely off. I've never had much luck changing customer behaviors. =^..^=

                  I got in trouble once about a dozen years ago from a customer who was slamming the door on a 5540. The next time I got a call, I waited until 4pm to respond
                  because I knew what they had done.
                  Customer asked me why it took so long I pretty much said well, you aren't operating the machine as i instructed you to prevent this from happening, so i put you
                  at the bottom of the list and did others first.
                  They called in to complain...boss asked what I did, told him, just laughed and said don't do that again.
                  But, it worked! They finally stopped slamming the door. (jams were because their cheap paper curled too much)

                    Comment

                    • blackcat4866
                      Master Of The Obvious

                      Site Contributor
                      10,000+ Posts
                      • Jul 2007
                      • 22936
                      #6
                      Re: 4508 E-580

                      LOL!! Sounds like something I'd do.

                      You could break the plastic features where the 2nd transfer roller fits to the primary transfer belt. I've replaced a lot of those.
                      The hardest ones to diagnose were just fractured, but the crack only opened when the door is closed. =^..^=
                      If you'd like a serious answer to your request:
                      1) demonstrate that you've read the manual
                      2) demonstrate that you made some attempt to fix it.
                      3) if you're going to ask about jams include the jam code.
                      4) if you're going to ask about an error code include the error code.
                      5) You are the person onsite. Only you can make observations.

                      blackcat: Master Of The Obvious =^..^=

                        Comment

                        • Rusty.Harris
                          Senior Tech

                          Site Contributor
                          500+ Posts
                          • Jan 2021
                          • 607
                          #7
                          Re: 4508 E-580

                          Hey, thought you might want a tweaked photo of that. I pulled a bit more detail out of the
                          shadows & killed down the noise a bit, then rotated it so when one of my techs looked at it,
                          his head didn't have to tilt sideways LOL.

                          4508A Fan.JPG

                            Comment

                            • tsbservice
                              Field tech

                              Site Contributor
                              5,000+ Posts
                              • May 2007
                              • 7916
                              #8
                              Re: 4508 E-580

                              Originally posted by Rusty.Harris
                              I got in trouble once about a dozen years ago from a customer who was slamming the door on a 5540. The next time I got a call, I waited until 4pm to respond
                              because I knew what they had done.
                              Customer asked me why it took so long I pretty much said well, you aren't operating the machine as i instructed you to prevent this from happening, so i put you
                              at the bottom of the list and did others first.
                              They called in to complain...boss asked what I did, told him, just laughed and said don't do that again.
                              But, it worked! They finally stopped slamming the door. (jams were because their cheap paper curled too much)
                              Heh...
                              Rusty with 5540 you don't mention analogue ones...learned their soft spots being constantly week or two at the same customer.
                              A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                              Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                                Comment

                                • Rusty.Harris
                                  Senior Tech

                                  Site Contributor
                                  500+ Posts
                                  • Jan 2021
                                  • 607
                                  #9
                                  Re: 4508 E-580

                                  Originally posted by tsbservice
                                  Heh...
                                  Rusty with 5540 you don't mention analogue ones...learned their soft spots being constantly week or two at the same customer.
                                  Oh the stories...I could write a book after 43+ years in this mess.

                                  My first one was a b&w sharp SF-810 in Marshall Mo. I had been in this about a week, ya know back in the day it was OJT. Riding with
                                  a guy. "lines" all over the copies. Looked inside and the drum looked like a chicken had scratched it. This was in a small rural church
                                  with a 156 year old "church lady about 5' tall.
                                  We asked her if she had a paper jam and she said yes. I asked what she used to get it out.
                                  She opened a drawer and pulled out one of those huge old hickory butcher knives and wielded it like a samurai warrior!

                                    Comment

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