WorkCentre 5855 software problem

[che_00]

The device Xerox WC 5855 is booting up with a message
device not available like on the image.
viber image1.jpg

Control panel not responding to any command.

I think that this is a software issue.

I tried to do forced upgrade via USB pen drive. On the root of drive I
have created folder ALTBOOT and in that folder I have copied software
of the device and created two files FORCED_UPGRADE and DISABLE_DATA_BACKUP.

I have tried two versions of software but on both of them had the
same error: "software upgrade error" like on the image.
viber image3.jpg

These are two versions of software that I tried to load:


1. WorkCentre 5845/5855/5865/5875/5890 System Software
v072.190.004.09101 downloaded from :
WorkCentre 5845/5855 File Download


2. WorkCentre 5845/5855/5865/5875/5890 System Software
v071.190.103.06400 downloaded from:

http://download.support.xerox.com/pub/drivers/WC58XA/firmware/linux/en/cert_071.190.103.06400.zip

On the image is current software version on the device.
viber image2.jpg

[Flash]

Re: WorkCentre 5855 software problem

Try a regular Altboot if that does not work replace hard drive.

[Exok]

Re: WorkCentre 5855 software problem

I agree. You could have a bad hard drive.

[Electrictoner]

Re: WorkCentre 5855 software problem

I agree. You could have a bad hard drive.

I like to use a thumb drive with indicator LeD
if light stays solid at start of alt boot suspect bad HDD
if not reseat everything on main PWB in the tray and redo alt boot procedure

[Manuas]

Re: WorkCentre 5855 software problem

That is almost always from a power surge. Reload general release software or if that does not load then install the latest SPAR release.