Hi fellow technician,
ON some of our altalink B8055 series we have a problem that when we send prints with any format such as word or pdf or even picture(jpg) , the prints sends easily to printer and nothing is in our print queue. But the copier prints it after 10 or even 15 minutes.
I have upgraded the copier to 103 version. The cable is Cat6 and any problem with switch and passive section of network. The operating system is windows 10 or 11. Different computers have been tested. I even connected copier directly to PC through lan. But the same issue.
Does anybody have any idea?
It is noteworthy to mention that when i print the test page i have the same issue. The files size is normal maximum 500KB
ON some of our altalink B8055 series we have a problem that when we send prints with any format such as word or pdf or even picture(jpg) , the prints sends easily to printer and nothing is in our print queue. But the copier prints it after 10 or even 15 minutes.
I have upgraded the copier to 103 version. The cable is Cat6 and any problem with switch and passive section of network. The operating system is windows 10 or 11. Different computers have been tested. I even connected copier directly to PC through lan. But the same issue.
Does anybody have any idea?
It is noteworthy to mention that when i print the test page i have the same issue. The files size is normal maximum 500KB