Altalink C8035, fault 316-720

[big mike]

The copier shows system error shortly after it powers on. It still copies, scans, and prints ok. It tried reloading with a usb using altboot and with forced upgrade. It didn't load, just powered on. They currently run 103.001 system software.

I need to reload the software to fix it. Or replace the hdd. Does anyone have the special altboot dlm (and the two swup files) they can share with me? I would greatly appreciate it. It will be needed if I have to replace the hdd.

[xcopytech]

Re: Altalink C8035, fault 316-720

Perform special altboot. Sent you swup files.

[adriansto]

Re: Altalink C8035, fault 316-720

You need these files:

[big mike]

Re: Altalink C8035, fault 316-720

Thanks for the swup files! I will try it Monday.
Is the file size correct for sw#103.001.020.7000 = 493,291kb?

[xcopytech]

Re: Altalink C8035, fault 316-720

Yes, altboot software is about 500mb, upgrade software is about 270mb

[big mike]

Re: Altalink C8035, fault 316-720

Yes, altboot software is about 500mb, upgrade software is about 270mb

When I tried it this morning, it would not load it. This has the swup files in the root.
p1.jpg
p2.jpg

I even tried it with the swup files moved to inside the Altboot folder. No luck. Perhaps I need to try a different dlm? This is the only one I have for the C8035.

[xcopytech]

Re: Altalink C8035, fault 316-720

Sent you a link.
What code you have on 7 segment display

[jburt]

Re: Altalink C8035, fault 316-720

You also need a file called DISABLE_DATA_BACKUP like FORCED_UPGRADE. This will wipe all customer settings and address book but should push the altboot in.

[big mike]

Re: Altalink C8035, fault 316-720

The copier shows system error shortly after it powers on. It still copies, scans, and prints ok. It tried reloading with a usb using altboot and with forced upgrade. It didn't load, just powered on. They currently run 103.001 system software.

I need to reload the software to fix it. Or replace the hdd. Does anyone have the special altboot dlm (and the two swup files) they can share with me? I would greatly appreciate it. It will be needed if I have to replace the hdd.

A tech friend of mine was able to get it running properly. He tried the front usb, ended up using the usb on board, tried different usb drives, different hard drives, etc. He was able to load an older version of software on it. After a couple hours it is up and running, no more system faults.