3635mfp

[Cirrus]

Customer says the printer suddenly popped up a message saying "incompatible toner". They put in a new toner and get the same message. I am headed there now but I am not our xerox tech. He says he is not trained on this model. Can I change a setting to remove the message or is it the chip reader gone bad?

thanks in advance for your help

[JustManuals]

Re: 3635mfp

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