012-323 on DC250 - hole punch? Anyone ever come across this?

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  • steveclv
    Technician
    • May 2014
    • 95

    #1

    012-323 on DC250 - hole punch? Anyone ever come across this?

    I have been 'playing' with my SFN-4 finisher door because it wouldn't stay shut and now I am getting this 012-323 error (pink screen) - restarting and slamming the finisher door in frustration has had no effect so has anyone any idea what to do next? Grease maybe?
  • InterfaceP
    Trusted Tech

    250+ Posts
    • Jun 2013
    • 488

    #2
    Re: 012-323 on DC250 - hole punch? Anyone ever come across this?

    Not familiar with SFN4. Is that a Advanced/Profesional or a Light Production? If you dont know tell me the Serial # prefix. Should be 3 letters. PNX/PNB/TKX or MLA.

    Comment

    • steveclv
      Technician
      • May 2014
      • 95

      #3
      Re: 012-323 on DC250 - hole punch? Anyone ever come across this?

      It's the Advanced Finisher - may have got the model number wrong

      Comment

      • InterfaceP
        Trusted Tech

        250+ Posts
        • Jun 2013
        • 488

        #4
        Re: 012-323 on DC250 - hole punch? Anyone ever come across this?

        ~Front tamper sensor motor fail

        Do an IO Check. [14-020] and [14-023], Front Tamper Motor, alternatly

        See if the tamper motor runs.

        Component control for the sensor is [14-200]

        Good luck

        Comment

        • Iowatech
          Not a service manager

          2,500+ Posts
          • Dec 2009
          • 3930

          #5
          Re: 012-323 on DC250 - hole punch? Anyone ever come across this?

          Slamming the door could have broke the safety switch actuator off. You might want to look into that.
          If you leave a mark, it voids your warrantee after all.

          Comment

          • steveclv
            Technician
            • May 2014
            • 95

            #6
            Re: 012-323 on DC250 - hole punch? Anyone ever come across this?

            I bypassed the door switch and watched as it started and it seemed like R1 stapler was having a hard time of going around the bend so I cleaned and polished the track.

            After that it behaved itself until I closed the door and then I get the error back again. The door doesn't close correctly - the bottom magnet catches but the top one is pulled away from it's catch as if the door has warped. So a bit more investigation needed.

            Anyone know what that spring metal rod (black) is doing that is hooked into the inside of the finisher door? Can't seem to see what it is meant for.

            Comment

            • InterfaceP
              Trusted Tech

              250+ Posts
              • Jun 2013
              • 488

              #7
              Re: 012-323 on DC250 - hole punch? Anyone ever come across this?

              Makes the door rigid.

              Try putting washer as a spacer on the door hinge pin to elevate the door slightly. That has worked in the past for me.

              Comment

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