DCII 3000

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  • NeoMatrix
    Senior Tech.

    2,500+ Posts
    • Nov 2010
    • 3514
    #1

    DCII 3000

    I have a DocuCenter II 3000 out of town.
    They can't print to the machine, no copy operation.
    The customer informs me the fax and scan operations working fine.

    I believe the machine is still metered though just out of contract.

    I beleive the toner is OEM so it should be ok.

    Any ideas before I hit the road?
    Inauguration to the "AI cancel-culture" fraternity 1997...
    •••••• •••[§]• |N | € | o | M | Δ | t | π | ¡ | x | •[§]••• ••••••
    Tags: None
    • Zeedras
      Junior Member
      • Mar 2015
      • 7
      #2
      Re: DCII 3000

      It seem fault error code. List down fault error here so that we can help you.

        Comment

        • NeoMatrix
          Senior Tech.

          2,500+ Posts
          • Nov 2010
          • 3514
          #3
          Re: DCII 3000

          Originally posted by Zeedras
          It seem fault error code. List down fault error here so that we can help you.
          I can't get manuals or PWS software for these models. The customer was unaware of any error code.
          I'm feeling an out of limit counter or something like that. ITB, fuser, primary tranfer?
          Inauguration to the "AI cancel-culture" fraternity 1997...
          •••••• •••[§]• |N | € | o | M | Δ | t | π | ¡ | x | •[§]••• ••••••

            Comment

            • Iowatech
              Not a service manager

              2,500+ Posts
              • Dec 2009
              • 3933
              #4
              Re: DCII 3000

              I'm not trained on that machine yet, but based on your initial take I'd bring along a drum for the unit if that was reasonable.
              The reason for that is because the scanning portion of the machine works, but the print engine doesn't.

                Comment

                • NeoMatrix
                  Senior Tech.

                  2,500+ Posts
                  • Nov 2010
                  • 3514
                  #5
                  Re: DCII 3000

                  Okay.... we're back from our short excusion....

                  The service code on the display is : 010-333. Got a sneaky supicion it's a fuser code.
                  The fuser is a bit on the? Can I reset the counter and push the fuser till I get a replacement?

                  Wish I had a darn service manual. Could have saved me a trip....

                  No manuals make the brand slower/harder to fix and the customer buys another brand. This customer has already done that for one of their departments.
                  Inauguration to the "AI cancel-culture" fraternity 1997...
                  •••••• •••[§]• |N | € | o | M | Δ | t | π | ¡ | x | •[§]••• ••••••

                    Comment

                    • PJF
                      Technician
                      • Jul 2014
                      • 32
                      #6
                      Re: DCII 3000

                      Originally posted by NeoMatrix
                      Okay.... we're back from our short excusion....

                      The service code on the display is : 010-333. Got a sneaky supicion it's a fuser code.
                      The fuser is a bit on the? Can I reset the counter and push the fuser till I get a replacement?

                      Wish I had a darn service manual. Could have saved me a trip....

                      No manuals make the brand slower/harder to fix and the customer buys another brand. This customer has already done that for one of their departments.

                        Comment

                        • PJF
                          Technician
                          • Jul 2014
                          • 32
                          #7
                          Re: DCII 3000


                          NOTE: When [010-333] occurs, NVM[744-004 FuserOverTemp]=1 or 3. After repair, change it to
                          NVM[744-004 FuserOverTemp]=0

                            Comment

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