Brother mfp9840 cdw error EL

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  • surecopy
    Technician
    • Mar 2018
    • 38

    Brother mfp9840 cdw error EL

    I'm working on this printer and has an EL error I replaced the main pcb controller and it is still having the same problem checked the drum unit and fuser unit transfer belt all seem to turn freely not sure what to do next thanks in advance Neil
  • tsbservice
    Field tech

    Site Contributor
    5,000+ Posts
    • May 2007
    • 7635

    #2
    Re: Brother mfp9840 cdw error EL

    The machine has mechanical problem. Do you have SM, if so I will try to check motors in test mode, also swap drums, fuser, belt if possible. There's something binding your machine mechanics, maybe fallen debris, scrap, etc?
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

    Comment

    • surecopy
      Technician
      • Mar 2018
      • 38

      #3
      Re: Brother mfp9840 cdw error EL

      Okay thanks for the quick response I will let you know what I find out.

      Comment

      • surecopy
        Technician
        • Mar 2018
        • 38

        #4
        Re: Brother mfp9840 cdw error EL

        I replaced the drum unit and was able to run test prints. Now I am getting an error code A6 when trying to copy. Scan light comes on for a little while then goes off and then comes up with the code.

        Comment

        • Phil B.
          Field Supervisor

          10,000+ Posts
          • Jul 2016
          • 22808

          #5
          Re: Brother mfp9840 cdw error EL

          Originally posted by surecopy
          I replaced the drum unit and was able to run test prints. Now I am getting an error code A6 when trying to copy. Scan light comes on for a little while then goes off and then comes up with the code.
          you really should acquire a SM for these issues...

          Comment

          • surecopy
            Technician
            • Mar 2018
            • 38

            #6
            Re: Brother mfp9840 cdw error EL

            Originally posted by Phil B.
            you really should acquire a SM for these issues...
            I picked up SM and it talks about FB unit does any know where this is located
            Thanks in advance

            Comment

            • tsbservice
              Field tech

              Site Contributor
              5,000+ Posts
              • May 2007
              • 7635

              #7
              Re: Brother mfp9840 cdw error EL

              Originally posted by surecopy
              I picked up SM and it talks about FB unit does any know where this is located
              Thanks in advance
              FB - flatbed, your scanner unit. Loook at part list, should come as a whole unit.
              A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
              Blessed are they who can laugh at themselves, for they shall never cease to be amused.

              Comment

              • surecopy
                Technician
                • Mar 2018
                • 38

                #8
                Re: Brother mfp9840 cdw error EL

                Originally posted by tsbservice
                FB - flatbed, your scanner unit. Loook at part list, should come as a whole unit.
                Okay thanks

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