We were looking at a MFC-L8850cdw that had a drum unit message + several maintenance items. Fuser and laser I believe.
So followed the drum reset steps and saw what to do about the fuser and laser separately.
Replace drum message came back after it was reset to 100%. Our tech who was there said he thought not all of the drums had "contacts"- haven't seen a photo yet...I believe opening and closing the door may have got the drum message to go away and some pages came out.
Account was using aftermarket toners on that one and a couple other different models they had. Could something be missing from the drum unit?
Haven't seen an OEM unit for that so don't know what it should look like. Looks like on the Brother website the drum unit is a whole set of drums together as 1 unit.
So followed the drum reset steps and saw what to do about the fuser and laser separately.
Replace drum message came back after it was reset to 100%. Our tech who was there said he thought not all of the drums had "contacts"- haven't seen a photo yet...I believe opening and closing the door may have got the drum message to go away and some pages came out.
Account was using aftermarket toners on that one and a couple other different models they had. Could something be missing from the drum unit?
Haven't seen an OEM unit for that so don't know what it should look like. Looks like on the Brother website the drum unit is a whole set of drums together as 1 unit.
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