[Misc] Brother MFC 9570 with replacement main board

[merlinof2]

We've had a Brother MFC9570 for a year, working great. One day it simply stopped in the middle of a job. LCD panel went black, green power light was lit.

We had purchased a 4 year maintenance agreement on it, so we called the service provider.

A technician was dispatched and he diagnosed the main board gone. This is where it gets weird.

Technician apparently ordered a main board, we went 2 weeks without hearing a word from the tech or service provider. Finally the service provider contacted us,
informed us the technicians company had gone out of business, they could not service the printer and started a refund of the contract amount.

Then the main board showed up via postal service ???

I installed it, carefully, and powered up the printer. I now have a display that did not work before, but it goes straight into maintenance mode. I can issue commands
in maintenance mode, test (09), test pattern (71), maint info (77), etc and they execute fine.

But I cannot get the device OUT of maintenance mode. and the maint info (77) sheet shows MFC-L8900CDW with a serial number.

Can I get some assistance in getting this out of maintenance mode and/or is there a problem with the new mainboard.

Thanks in Advance for everyones Time.

[sappa12]

Re: Brother MFC 9570 with replacement main board

its not that simple, you need to upg fw via usb cable, but for that you need to install two things maintanance driver and download utility...see attached file and you need fw file as well

[Gift]

Re: Brother MFC 9570 with replacement main board

Sometimes it's enough to enter the correct country code, if you're lucky it will boot normally so you don't have to deal with the service tools.
You should run a firmware update via web interface though. The downside of not following the "official procedure" is that the machine won't show the correct serial number
but I don't think that's really important. Print/Scan quality should also be finde, you might need to rund a calibration from user menu.

You can set up the country code with service mode 74 and enter the 4 digit code - according to the SM the code for USA is "0101"
once entered the machine might boot into SM again, if so enter "99" wich should initiate a normal reboot into the normal user screen.

If you still end up in service mode you probably have to deal with the service tools.

[CroceL]

Re: Brother MFC 9570 with replacement main board

You only need usb drive and the firmware
From the service manual:

(1) Create and save a file for automatic firmware update under the USB flash memory.Create a blank file of text format and title the file name “_@$UPD$OP0.8080”.

(2) Create the “FIRM” folder under the USB flash memory, and save the program fileneeded for firmware install (ex: D009UD_A.djf) in the “FIRM” folder.

(3) Connect the USB flash memory to the USB flash memory port at the side of the machinewhile the machine is in the ready state. “Program Updating.Do not turn off.” appears onthe LCD and installation starts automatically. Back light blinks during the installation.

(4) When installing is completed, the machine restarts automatically and “Completed...”appears on the LCD. Remove the USB flash memory. If multiple program files are savedin the USB flash memory, other installations start automatically after the restart.If the installation fails, “Unable to Update:**” appears on the LCD. (“**” indicates the errorcode.) Refer to the remedy and eliminate the error. Then reboot the machine and startfrom the procedure (1).

Afterwards:
Maintenance Mode 61 - Touch Panel calibration
Maintenance Mode 01 - Init. EEPROM
Maintenance Mode 74 - Country Code

Country Code List for MFC-L9570

MFC-L9570CDW	Australia/New Zealand	0156	Australia	0106
New Zealand	0127
Brazil	0142	---	---
Canada	0102	---	---
Germany	0103	---	---
Gulf	0174	Gulf	0141
South Africa	0124
Turkey	0125
EU-Regional	0199	Belgium	0108
Bulgaria	0132
Croatia	0181
Czecho	0137
France	0105
Hungary	0138
Italy	0116
Netherlands	0109
Poland	0139
Portugal	0118
Romania	0133
Slovakia	0186
Slovenia	0182
Spain	0115
Others	0150
Pan-Nordic	0157	Denmark	0113
Finland	0112
Norway	0107
Sweden	0126
Others	0150
Russia	0148	---	---
Switzerland	0110	---	---
U.S.A	0101	---	---
UK	0104	---	---
MODEL	Spec Code	Spec Code (Detail)

Maintenance Mode 99 - Reboot into Start menu

After all that it should work fine, if you need any further assistance feel free to DM me.
Other question, do you not have 3-year warranty in USA for Brothers ?

[merlinof2]

Re: Brother MFC 9570 with replacement main board

its not that simple, you need to upg fw via usb cable, but for that you need to install two things maintanance driver and download utility...see attached file and you need fw file as well

Thank You.... will check this out.... gave to my tech to look at...