Rarely some Brother machines smell horrible

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  • i-have-fax-problems
    Technician
    50+ Posts
    • Mar 2020
    • 83

    Rarely some Brother machines smell horrible

    We had already one (we've returned it to the seller) and now another customer complaines
    about a new L6300 which smells horrible. Guess it has
    something to do with the fuser.
    Does someone know this problem with some Brother machines.
  • dalewb74
    Senior Tech
    Site Contributor
    500+ Posts
    • Feb 2018
    • 985

    #2
    Re: Rarely some Brother machines smell horrible

    most new laser copiers, no matter the brand, are gonna have somewhat of a burnt smell coming from the fuser. this is due to the fact that the fuser heats up so much during the copy process.

    Comment

    • tsbservice
      Field tech
      Site Contributor
      5,000+ Posts
      • May 2007
      • 7387

      #3
      Re: Rarely some Brother machines smell horrible

      Yepp we have it with this series not a common but still concerning the customers and it is quite annoying in small spaces. It looks like the factory overlube heating element and we have to change a few fusers because of that.
      Warranty should cover them.
      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
      Blessed are they who can laugh at themselves, for they shall never cease to be amused.

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      • masterchill
        Technician
        50+ Posts
        • Jul 2005
        • 98

        #4
        Re: Rarely some Brother machines smell horrible

        Yes we have run into this and if its under warranty brother has been swapping out the machines.

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        • driving lots of miles
          Trusted Tech
          250+ Posts
          • Jun 2016
          • 367

          #5
          Re: Rarely some Brother machines smell horrible

          Brother had us check out one of these machines that the customer had bought at a big box store and it really had a bad smell. It was in a confined area. We reported back to Brother and I don't know the final outcome for the customer.

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