Remote UI is not opening

[patil_ps]

Dear All,

I have one more copier machine, model no is Canon iR2016N. The problem is that, if I want to access this machine through my Internet Explorer "Remote UI" to get all details of users and all managed details, the Remote UI is not opening. Also I tried to reset the system setting with doing *28* and reconfigured everything. But still the problem is there. I am not able to view all data, becuase of Remote UI is not opening. All configured details are as below.
Details: -
Copier IP: - 192.168.15.250
SM: - 255.255.255.0
GW: - 192.168.15.254
Pri DNS: - 192.168.15.6
Sec DNS: - 192.168.50.6
Host: - L1Xerox
Domain: - CGL.CO.IN

I would request to all of you to reply me on this thread.

Thanks & Regards,

Pramod..

[davidj7]

reintall firmware

[patil_ps]

Dear Davidj7,

Thanks for your valuable reply.
I would request you to suggest me that how to reinstall Firmware in Canon iR2016N copier machine.

I am waiting for your reply.

Thanks

Pramod

[davidj7]

call some one who has the firmware and pay him

[patil_ps]

Hello friends,

Someone pls help me in this regards. I tried to find out the firmaware for this issue. but still I have not got any solutaion.

Please please help me.

[bigredone]

simple question do you have the rui function turn on ,in additional function-system settings-remote ui on/off? rui won't work if this is off.let me know more if this does not work ok?maybe i can help

[patil_ps]

hi bigredone,

thanx for your reply.
RUI is already on. Some one is saying that Firmware has to be updated. But i m not able to find anywher firmware for this machine.
Pls reply.


Thanks in Adnavnce

[mjarbar]

The problem you have may be due to Windows rather than the machine, I have found on some computers that the 'Data Execution Prevention' setting locks out the RUI in Internet Explorer.

You can try to see if this is the case by the following:

1. Go to control Panel
2. System
3. Advance Tab
4. Performance Options
5. 'Data Execution Prevention'
6. Select - 'Turn ON DEP for all programs except those I select'
7. Add (this will open a pop up window that will allow you to select a program.)
8. Find 'ieexplore' in Program files > Internet Explorer
9. Select OK or Open (This will add internet explorer to a list with a tick box next to it)
10. Select Apply then OK.

Now retry the RUI, it is worth remembering however that this may cause the computer in question to come under attack from certain viruses and malware so always ensure the virus protection is up to date and the firewall, if there is one, is properly set. Also check you have a version of Java runtime enviroment from Sun Microsystems installed and up to date on the computer, as the RUI uses this to interface with the computer.

Best of luck

[KenB]

The problem you have may be due to Windows rather than the machine, I have found on some computers that the 'Data Execution Prevention' setting locks out the RUI in Internet Explorer.

You can try to see if this is the case by the following:

1. Go to control Panel
2. System
3. Advance Tab
4. Performance Options
5. 'Data Execution Prevention'
6. Select - 'Turn ON DEP for all programs except those I select'
7. Add (this will open a pop up window that will allow you to select a program.)
8. Find 'ieexplore' in Program files > Internet Explorer
9. Select OK or Open (This will add internet explorer to a list with a tick box next to it)
10. Select Apply then OK.

Now retry the RUI, it is worth remembering however that this may cause the computer in question to come under attack from certain viruses and malware so always ensure the virus protection is up to date and the firewall, if there is one, is properly set. Also check you have a version of Java runtime enviroment from Sun Microsystems installed and up to date on the computer, as the RUI uses this to interface with the computer.

Best of luck

Good point, Mjarbar!

(One minor note - in step 8- the executable for Internet Explorer is "iexplore.exe, not "ieexplore.exe")

Everybody always wants to point (or give ) a finger at the MFP, while there is a good chance that the problem is PC related.

What I like to do is keep a clean VM (or Microsoft Virtual PC) session on my notebook with minimal software installed, and basically all permissions wide open.

Even if it gets hit with a virus, bogus registry entries, etc... once you close the session down and not save it any changes made to it are gone.

This is also a good way to test out trial editions of software without gunking up your PC, especially handy for troubleshooting customer printing and scanning issues.

[patil_ps]

Dear All Friends,

Thanks for your valuable replies.
But I am not able to do it as you said in "Data Execution Prevention" as the same option is hide in System Properties. I am attaching the snapshot of the same for your reference. please find the attachment.

Dear Friends, Pls pls pls pls help me to sort out this problem.

Plese to reply.

Pramod

[patil_ps]

Dear Friends,

I have done as per your suggestion. But the problem is still there. Requeting you to help me in this regards as early as possible.

Pramod

[mjarbar]

Good point, Mjarbar!

(One minor note - in step 8- the executable for Internet Explorer is "iexplore.exe, not "ieexplore.exe")

Yes good one - I was going from my version of Vista and my dodgy keyboard strikes again!!! <looks away sheepishly>

Patil - Can you confirm that the computer in question is on the same domain as the copier with similar IP addresses etc.

[patil_ps]

mjarbar

The IP address of the copier machine is on the network where the comp is located.
Copier machine ip add is 192.168.15.250 & subnet mask 255.255.255.0
Comp ip add is 192.168.15.10 and subnet mask 255.255.255.0

[ps/pcl]

check whether browsing range in the machine is in off or on .It is in ipaddress range settings under netwok settings

[SCREWTAPE]

marbar

The IP address of the copier machine is on the network where the comp is located.
Copier machine ip add is 192.168.15.250 & subnet mask 255.255.255.0
Comp ip add is 192.168.15.10 and subnet mask 255.255.255.0

How many computers are this site. This is important to know.

Why don't you try changing that last octave to a lower #, try 15.

Have you tried pinging the 2016
Do you get a repy?
Do you print to this machine?