I have an IR3300 that jams intermittently. The customer tells me it is always when she is doing 2-sided copying. Most of the jam codes are 0A05. With a few 0A01, 0A11 and 0A03. I tried to duplicate the problem without success. It has been happening for a long time and the tech that used to service this machine could not fix the problem. But customer is fed up. Has anyone had this problem before? Replaced all the rollers in the cassettes, the fixing film and cleaning roller, checked the sensors in IO mode and they checked out fine. Checked the fuser sensor because sometimes that sticks, it is ok.
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0Axx codes are power-on jams. Sounds like the machine is power cycling during a job. Could be a faulty hard drive if power source is reliable. -
I did think maybe it was losing power while the job was printing, but why would it only lose it on double sided copies? I will check the power source, I did not do that. I checked out the registration sensor in IO mode and it worked just fine. Do you think it could be the DC controller?Comment
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***0AXX jam signal on power on , it just means there is paper blocking a flag or flag is stuck blocking sensor / or signal from sensor is generated at power on , that"s all. it all depends on what type of sensor has the issue / a flag photo interrupter - open face light emitting .
u just can't check in I/O MODE - u have to physically look & check along the paper path
i have had sensors check good in I/O MODE/ only to find them bad / even if u are getting a change of state, it does not mean the supply side is receiving to correct voltage
all copiers have this protection built in on power up**Knowledge is time consuming, exhausting and costly for a trained Tech.**
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Tec, you say "that's all", but that's the point. The problem is happening while user is doing a job. At some point the machine is power cycling and throwing the power-on jam. Also the jams indicated are from more than one sensor/flag.
Looking back at your original post, I see that you said that this has been happening for a long time. If so, it may not be the hard drive, because it would continue to get worse. I have replaced so many hard drives in this series, I tend to suspect that first on issues like this. Still, if you have one to test with, it might be worth a shot. I haven't heard of this issue regarding system software, but do you have a recent version? Otherwise, wiring harnass/ties (related to duplex motors, clutches), DC controller, power supply...?Comment
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It could be the power supply is pulsing only on D/sided jobs. I have had a similar problem with intermitant jams in various placesComment
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***0AXX jam signal on power on /if u read the post- it was the customer who complained about two-sidedjam issue/ the tech could not confirm this while testing. old service error logs are deceiving , unless u have the time & date set up to spec. I have never seen an 0AXX error generated during printing, unless u have a loss of power during a job/ u turn on printer/ before removing all of jammed paper.
remember what a frustrated customer has to say, i take with a grain of salt. i have stayed at large accts. all day trying to duplicate customer said issues , unless u can see the problem at hand, u have to keep sucking up to the clients request.
a case in point/ the 3200 series is notorious for jams only on duplex / with fix of replacing duplex driver pcb & that crappy fuse (FU26) on pcb./ it never generated a 0AXX code during printing.
**Knowledge is time consuming, exhausting and costly for a trained Tech.**Comment
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I did update the latest software versions. I have a power supply and a DC controller on order. I do have an extra Hard Drive. I will keep you posted.Comment
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if u have not seen the two sided issue happen, why are u shotgunning the issue ??**Knowledge is time consuming, exhausting and costly for a trained Tech.**Comment
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As a matter of fact I did see it happen. I was down the hallway yesterday working on another Canon and my customer came in and told me it just happened again and she left it for me to see.
As she stated, the copy job was on double sided and the paper just stops and states paper jam. Checked the jam code and it is 0A05.Comment
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Couple ideas. Are there any error codes such as 601/733/315 in the history? I had one where there were a lot of OA codes because the customer saw it thinking and just turned it OFF/ON, but if they had waited eventually a 602 would have showed up. That one didn't matter single sided or 2-sided and yours is only on 2-sided so it's just something to check.
I've had 2 2200's giving lots of 02(I forgot the other half) jam codes only while duplexing, the paper was hanging up the pre-reg area. There is a rack and pinion type gear (see item #29) for the horizontal reg sensor that was binding up. The one I replaced the horizontal motor (FH6-1253-000) and the other the rail it rides on was so bent up I replaced the whole assy.
2200d..jpgComment
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?????/ was the machine on or off when u arrived to view issue ???/ if that machine was off and u or customer did not turn it off - u have a power voltage issue somewhere/ did the control panel go blank/ did printer power switch trip/ walk us through your last exact view & procedure// ALSO have u looked in ERROR LOG**Knowledge is time consuming, exhausting and costly for a trained Tech.**Comment
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The machine was on, she walked away from it when it stopped and jammed. She did not touch the machine after she placed all the documents in the feeder, picked 1 to 2 and hit the start key.
The machine was on, and on the control panel it said paper jam. Nothing on the Error log. I checked the paper path and sensors. Everything looked normal. Removed paper and tried it again and this time it worked. It is an intermittent problem. I seen problems with the motor and gears in the duplex horizontal registration area, but the gears seem to move smoothly.Comment
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Have you tried your spare HDD. I've had more than a couple that would cause a machine to reboot, just not strictly on dupex.Comment
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