Error E0004-003 on iR-c3200

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  • BillAgudelo
    Technician

    50+ Posts
    • Feb 2010
    • 82

    Error E0004-003 on iR-c3200

    I got a call from a customer with this error code. I realized it was the fuser and proceeded to repair it and reset the code; however the code did not reset. I then replaced the fuser, but the code still does not reset. Did it burn the DC-Controller also?
  • teckat
    Field Supervisor

    Site Contributor
    10,000+ Posts
    • Jan 2010
    • 16092

    #2
    Originally posted by BillAgudelo
    I got a call from a customer with this error code. I realized it was the fuser and proceeded to repair it and reset the code; however the code did not reset. I then replaced the fuser, but the code still does not reset. Did it burn the DC-Controller also?


    No u have to remove the left side vertical guide unit and clean the sensor

    fixing/feeding unit closed sensor PS5 is dirty

    DoorSw_1..jpg
    Open the upper left vertical pass door and remove the side cover and vertical pass door.
    DoorSw_2..jpg
    Remove the upper left vent cover.
    DoorSw_3..jpg
    Remove the four screws and the connectors for the vertical pass assembly and lift the unit out of the machine.
    DoorSw_4..jpg
    Note how the fixing unit connector 'A' (at the top rear of the fixing assy) makes electrical contact with connector 'B', and how it also is used to actuate the fixing unit open/closed switches msw5 & msw6 'C'.
    DoorSw_5..jpg
    DoorSw_6..jpg
    DoorSw_7..jpg
    Clean the sensor PS5, also check the switches for continuity using your volt/ohm meter, replace one or both if necessary and adjust the leaf spring actuators so that switches msw5 and msw6 deactuate BEFORE the fixing feeding connector breaks contact when the drawer is pulled out. The switches should actuate and deactuate pretty close to the same time.
    DoorSw_8..jpg
    Be sure the power is removed from the machine prior to this procedure and make sure to clean any toner and paper dust from the connectors, switches, and sensors of the fixing feeding drawer assembly prior to reassembling.

    they also have new sensors for here

    Check this also > E004, Sub Code 0003

    After turning "On" the power switch an E004, Sub Code 0003 is displayed. The machine will not come to a "Ready" state and you can not enter into Service Mode.


    it was found that 5v was missing on connectors J64 pin 5 (DC Controller Supply) and J68 pin 3 Duplex Driver PCB. The 5v supplies from the DC Power Supply were good. Replaced the DC Fuse PCB (FG3-3020-000)and Duplex Driver PCB(FG6-9671-000). The Duplex Driver PCB was faulty and blowing FU27 on the Fuse PCB. This 5v is the supply for the DC Controller and Fixing Unit.
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

    Comment

    • BillAgudelo
      Technician

      50+ Posts
      • Feb 2010
      • 82

      #3
      hmmm, you are right Teckat, I do remember cleaning the sensor. Well, I think I will replace the whole plate tomorrow.
      I see you have a lot of experience on Canon; thanks for your help.

      Comment

      • teckat
        Field Supervisor

        Site Contributor
        10,000+ Posts
        • Jan 2010
        • 16092

        #4
        Originally posted by BillAgudelo
        hmmm, you are right Teckat, I do remember cleaning the sensor. Well, I think I will replace the whole plate tomorrow.
        I see you have a lot of experience on Canon; thanks for your help.
        New PHOTO-INTERRUPTER FH7-7394-000 /FOR PS5
        **Knowledge is time consuming, exhausting and costly for a trained Tech.**

        Comment

        • mrfixit51
          Lead Service Technician

          1,000+ Posts
          • Oct 2008
          • 1975

          #5
          I never had to replace any of those components, a shot of air from the can has always cleared up my issues with it... Easiest way for me to have diagnosed this issue was to open the left side up, for jam clearance or inspection of components, and have it pop an error when it should not have.
          "Once a King, always a King, but once a Knight is enough!"

          Comment

          • teckat
            Field Supervisor

            Site Contributor
            10,000+ Posts
            • Jan 2010
            • 16092

            #6
            i have seen toner encrusted on some sensors/& actuators, if copier is in a poor location,or jammed against the wall/with no circulation & poor maintenance- both switches have to close at same time, if it is off slightly & and they don't =E004.
            **Knowledge is time consuming, exhausting and costly for a trained Tech.**

            Comment

            • BillAgudelo
              Technician

              50+ Posts
              • Feb 2010
              • 82

              #7
              I got, fellows. It turned out that the fuser was old and had been rebuilt at leastt once and the wiring was so old it melted together at the ties causing a short circuit that burned the fuse board; I replaced the fuser and the board and... voila!. I think I can repair the board if I can figure out which fuse to replace?

              Comment

              • teckat
                Field Supervisor

                Site Contributor
                10,000+ Posts
                • Jan 2010
                • 16092

                #8
                Originally posted by BillAgudelo
                I got, fellows. It turned out that the fuser was old and had been rebuilt at leastt once and the wiring was so old it melted together at the ties causing a short circuit that burned the fuse board; I replaced the fuser and the board and... voila!. I think I can repair the board if I can figure out which fuse to replace?

                FUSE PCB

                When an over current or a short to ground occurs in the machine such as a motor binding or a wire shorted to the frame of the machine, a fuse on the DC-fuse PCB should open to prevent damage to the machine. The DC-fuse PCB is located in the rear lower left of the machine mounted on the DC-power supply.

                The fuse, voltage, connectors, and the destination of the voltage is listed below.
                Fuse Voltage Connector Destination Connector
                3.3 Volts DC have pink wires
                FU11 3.3vdc J59-1 Power distribution PCB J1502-1
                FU11 3.3vdc J59-2 Power distribution PCB J1502-2
                FU13 3.3vdc J60-3 Power distribution PCB J1501-3
                FU13 3.3vdc J60-4 Power distribution PCB J1501-4
                FU14 3.3vdc J61-5 Fax G3-G4 J560-3
                FU14 3.3vdc J61-6 Fax G3-G4 J560-4
                FU15 3.3vdc J61-7 Fax G3-G4 J560-6
                FU22 3.3vdc J64-9 DC controller J100-9
                FU22 3.3vdc J64-10 DC controller J100-10
                5 Volts DC have brown wires
                FU16 5vdc J61-13 Fax G3-G4 J560-11
                FU17 5vdc J60-1 Power distribution PCB J1501-1
                FU17 5vdc J61-11 Fax G3-G4 J560-9
                FU17 5vdc J61-12 Fax G3-G4 J560-10
                FU23 5vdc J71-5 DC controller J106-1
                FU27 5vdc J68-3 Duplex devivery PCB J440-3
                12 Volts DC have orange wires
                FU12 12vdc J59-5 Power distribution PCB J1502-5
                FU18 12vdc J60-8 Power distribution PCB J1501-8
                FU31 12vdc J64-7 DC controller J100-7
                14 volts DC
                FU32 14vdc J65-1 NO output
                24 Volts DC have red wires
                FU20 24vdc J62-1 H3 Fixing unit J802-4
                FU21 24vdc J64-1 DC controller J100-1
                FU21 24vdc J64-2 DC controller J100-2
                FU24 24vdc J74-1 Power distribution PCB J1509-2
                FU24 24vdc J66-1 Fax PCIP J559-1
                FU25 24vdc J67-2 Reader J565-1
                FU25 24vdc J67-3 Reader J565-2
                FU26 24vdc J68-1 Duplex delivery PCB J440-1
                FU28 24vdc J70-1 HV2 sub PCB J91-1
                FU29 24vdc J70-3 Drum ITB motor J93-1
                **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                Comment

                • SCREWTAPE
                  East Coast Imaging

                  Site Contributor
                  2,500+ Posts
                  • Jan 2009
                  • 3396

                  #9
                  Originally posted by BillAgudelo
                  I got, fellows. It turned out that the fuser was old and had been rebuilt at leastt once and the wiring was so old it melted together at the ties causing a short circuit that burned the fuse board; I replaced the fuser and the board and... voila!. I think I can repair the board if I can figure out which fuse to replace?
                  Forget about the fuse board.
                  Be wise and toss it.
                  Your problem has been resolved.
                  Move on.

                  Comment

                  • teckat
                    Field Supervisor

                    Site Contributor
                    10,000+ Posts
                    • Jan 2010
                    • 16092

                    #10
                    agree with SCREWTAPE , that board is crappy to begin with/ cheaper to order and have a back up in stock
                    **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                    Comment

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