[Error Code] IR 5050 with error code 801

[Guest]

I have a newly installed IR5050 set up to scan to email. There are twenty destinations set up in the address book. The client is using exchange 2003 and all of the addresses are internal. Each destination can scan successfully when sending a tiff or jpeg. Five of the destinations fail to send when trying to send a pdf. I get an error code NG 801. I also get a message on the copier screen to check the server. Any ideas.

[D_L_P]

I don't think there is a problem with your ir5050 since you can send PDF's to 15 out of 20 addresses. Usually copier issues are can't send anything at all.
Check your size settings in System settings-> Communication Settings-> E-mail/I-Fax Settings. I would set it to the same size limit as your Global default on the exchange server.

It's more likely a lower size limit on just those 5 addresses. Look in the properties for those mailboxes for delivery restrictions. Increase receive size.
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Click on pic view it larger

[teckat]

I have a newly installed IR5050 set up to scan to email. There are twenty destinations set up in the address book. The client is using exchange 2003 and all of the addresses are internal. Each destination can scan successfully when sending a tiff or jpeg. Five of the destinations fail to send when trying to send a pdf. I get an error code NG 801. I also get a message on the copier screen to check the server. Any ideas.

#801 [SMTP] Sending to e-mail server
Cause / Remedy
-A timeout error occurred during communication with the
SMTP server to transmit an E-mail, or to transmit/receive
I-Fax, due to a problem with the server.
-The from E-mail address is not correct.
-The SMTP server returned an error while trying to
connect.
-The SMTP server rejected the E-mail due to some kind of spam
policy filtering.
-Check and verify that the SMTP server is operating properly.
-Check and verify that the from E-mail address is valid for the
SMTP server that is being used.
-Check the network status.
-The SMTP server might be rejecting the E-mail because of
some configuration settings that are configured in Canon device,
try the following:
Change the subject field to something other then ATTACHED
IMAGE.
Select
Notes:
Please use Microsoft Outlook Express (DO NOT USE OUTLOOK) from a computer to test, verify and confirm the correct
requirements for the E-mail server that the customer is trying to use to send E-mail. You can bring up Microsoft Outlook Express by
clicking START > RUN then type MSIMN and click OK. Then create an E-mail account using the information that was provided to you
and try to send an email from MS Outlook Express.

#801 [SMB] Sending to a shared folder
Cause/ Remedy
-The destination is full or out of available free space to write to.
-The user account does not have proper privileges or enough
disk space quota available for this user account to write to this
destination.
-The SMB client setting is not turned ON or not properly
configured on the copier/machine.
-Software FIREWALL or Internet Security application on the
destination computer might be turned ON or not properly
configured to permit this traffic.
-The shared folder at the destination computer has folder
encryption turned on.
-Check and verify that the destination has enough available
free disk space.
-Check and verify that the user account does have proper access
and disk quota available for writing files to this location.
-Check and verify that the SMB client protocol is turn ON and
that the SMB client is properly configured on the copier/machine.
-Check and verify that there are no software firewalls or Internet
security applications running on the destination computer and if
so make sure that they properly configured to permit this traffic .
-Check and verify that the destination shared folder does not
have folder encryption turned on. If the customer is not able to
turn off folder encryption then a new or different folder must be
shared.

#801 [FTP] Sending to an FTP server
Cause/ Remedy
-You are sending to a destination that you have no write
permission to.
-When the machine tried to send to the server, a file with
the same name already exists on the FTP server and that
file cannot be overwritten.
-When the machine tried to send to the server, either the
folder name is incorrectly specified or the password is
incorrect.
-Check that you have write permission to that destination.
-Check that the destination does not already have a file
with the same, make sure that the file on the server can
be overwritten.
-Check that you are sending to the proper destination and
that you are entering the correct user name and password
for that destination

[dmclester]

I don't think there is a problem with your ir5050 since you can send PDF's to 15 out of 20 addresses. Usually copier issues are can't send anything at all.
Check your size settings in System settings-> Communication Settings-> E-mail/I-Fax Settings. I would set it to the same size limit as your Global default on the exchange server.

It's more likely a lower size limit on just those 5 addresses. Look in the properties for those mailboxes for delivery restrictions. Increase receive size.
[ATTACH]4656[/ATTACH]

Click on pic view it larger

Thank you for the info. I set the size on the copier to the same size of the exchange server and added an additional line in the subject and everthing worked fine.

[dmclester]

#801 [SMTP] Sending to e-mail server
Cause / Remedy
-A timeout error occurred during communication with the
SMTP server to transmit an E-mail, or to transmit/receive
I-Fax, due to a problem with the server.
-The from E-mail address is not correct.
-The SMTP server returned an error while trying to
connect.
-The SMTP server rejected the E-mail due to some kind of spam
policy filtering.
-Check and verify that the SMTP server is operating properly.
-Check and verify that the from E-mail address is valid for the
SMTP server that is being used.
-Check the network status.
-The SMTP server might be rejecting the E-mail because of
some configuration settings that are configured in Canon device,
try the following:
Change the subject field to something other then ATTACHED
IMAGE.
Select
Notes:
Please use Microsoft Outlook Express (DO NOT USE OUTLOOK) from a computer to test, verify and confirm the correct
requirements for the E-mail server that the customer is trying to use to send E-mail. You can bring up Microsoft Outlook Express by
clicking START > RUN then type MSIMN and click OK. Then create an E-mail account using the information that was provided to you
and try to send an email from MS Outlook Express.

#801 [SMB] Sending to a shared folder
Cause/ Remedy
-The destination is full or out of available free space to write to.
-The user account does not have proper privileges or enough
disk space quota available for this user account to write to this
destination.
-The SMB client setting is not turned ON or not properly
configured on the copier/machine.
-Software FIREWALL or Internet Security application on the
destination computer might be turned ON or not properly
configured to permit this traffic.
-The shared folder at the destination computer has folder
encryption turned on.
-Check and verify that the destination has enough available
free disk space.
-Check and verify that the user account does have proper access
and disk quota available for writing files to this location.
-Check and verify that the SMB client protocol is turn ON and
that the SMB client is properly configured on the copier/machine.
-Check and verify that there are no software firewalls or Internet
security applications running on the destination computer and if
so make sure that they properly configured to permit this traffic .
-Check and verify that the destination shared folder does not
have folder encryption turned on. If the customer is not able to
turn off folder encryption then a new or different folder must be
shared.

#801 [FTP] Sending to an FTP server
Cause/ Remedy
-You are sending to a destination that you have no write
permission to.
-When the machine tried to send to the server, a file with
the same name already exists on the FTP server and that
file cannot be overwritten.
-When the machine tried to send to the server, either the
folder name is incorrectly specified or the password is
incorrect.
-Check that you have write permission to that destination.
-Check that the destination does not already have a file
with the same, make sure that the file on the server can
be overwritten.
-Check that you are sending to the proper destination and
that you are entering the correct user name and password
for that destination

Thank you for the information. I set the size of attachments on the copier to the same as the exchange server and added an additional line on the subject line and it worked fine.

[teckat]

thanks..jpg

[D_L_P]

Glad to hear you got it working!