This problem is in regards to colored paper. When the customer runs 20lb colored stock yellow, red ,orange the paper comes out with the lead edge top corner curled. When you do multiple pages 10 out of 20 will have the corner folded over flat. Ran without finisher same problem, tried different fuser, and diferent media brand, same problem. Regular white paper no problem. Any ideas ?. Thanks for all replys. PS i did try running it from other cassettes and still had the same issue.
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It's a simple case of moist paper. Moist paper will curl more, make pin wrinkles, and just generally jam more. It doesn't matter really what kind of hot fusing machine that you're talking about. They are all affected more or less the same.
Colored paper is not used at the same rate as white paper, and often sits unwrapped on a shelf for months or years before someone decides to run it through a copier. There is no 'repairing' moist paper, other than unwrapping a new ream and disposing of the old paper. It will still work in a cold fusing machine, like an inkjet.
In the future your customer could keep the rest the new paper closed in the original wrapping, or in a giant zip-lock baggie (Kyocera gives away two of these with each new copier). But they probably won't. =^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^= -
I agree with Blackcat, if 20lb white runs fine but the other stuff gives you a problem thats a good case to make to the customer about bad paper.
But if it starts doing it with all paper, on that model I typically see dog ears occurring in the fuser exit assembly. Pull out the drawer and open the fuser claw section, check the plastic guides (item #34-37, but especially #34) for any unusual wear or indentations, check all the guides for any burrs or toner buildup, check the metal frame near the claws for any toner buildup.
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Those plastic guides DLP is refering too, are called deflectors. These can cause some issues.
But it could be the paper.Canon Copier Repair Service. Sales, Parts & Toner. NYC/NJ area. Contact:East Coast Imaging Solutions,LLCComment
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It could be bad paper.. color paper itself can be an issue with some machines. I was wondering, is this in face up or face down exit? It takes a slightly different path. Or maybe two sided?Is the glass half full or half empty? I say neither. The glass is obviously full, full of potential. The potential to hold more water or the potential to quench a thirst. Life is all about how you see it.Comment
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As to the previous post by 20YRSEXP - he could be onto something-----------make multiple copies from the glass which will be delivered face up & if you don't have the problem but when you use the Doc feeder and paper is delivered from the copier face down you do-------then your problem may be in the unit underneath the fuser (duplexing feeder assy)that flips the paper to deliver it face down. which is why replacing the fuser did not help you. Of course it still could be an issue with the paper. Post & let me know if this was helpful info. I had a similar issue with an IR 5000 & swapping out that unit took care of it.sigpicAnything can be made to work if you fiddle with it long enough- San Diego Copier Repair.comComment
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Color paper problem
Well i thru the kitchen sink at it. I replaced the whole middle drawer assembly and the duplex unit. The paper is new in package and when he gets these copy jobs he runs out and picks up the paper from a distributor like Kellys paper or Office Max. I could only run 25 of each color 75 total double and single sided and no problem at that time. Customer has a large color run he has to do so i will update if problem was resolved or still folding. Thanks for all the replys.Comment
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I know this doesn't help you, but I still suspect the paper. Since colored paper makes up the smallest percentage of paper used, it lies around a long time at the store before it is sold. Storage conditions are not always ideal. I would try a couple different brands/sources to determine which works best.
Also, I would be the person buying the paper to be absolutely sure that it's fresh paper from different sources, not the same old sh*t, or that the customer lies about the source. It's worth the cost of a half dozen reams of paper to get this resolved. Probably a lot cheaper than the pile of parts that you've already sunk into this machine.
You know, this reminds me of a situation I had years ago on a Mita DC2585. The customer stored all their paper in an adjoining warehouse with no environmental controls. In the summertime the warehouse often exceeded 100 F, and in the winter it dropped below 32F. The customer would grab a ream of paper off the warehouse shelf, throw it in the machine, and it would jam & wrinkle like crazy. By the time I showed up to service the machine the paper had acclimated for 3 or 4 hours and didn't wrinkle at all. It drove me nuts for 4 recalls, until by accident it ran out of paper, and the secretary handed me a roasting hot 100 F ream of paper.
=^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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