i have a 2025 with 550k on the meter. when copying or printing from tray 1 in displays message "wrong paper type". we have replaced the paper size sensor, the image process pcb and made sure all drivers are up to date. when it displays the message the paper jams at the fuser entry with have of the print on the page. the machine runs fine out of tray 2. please help. thanx
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When you hit paper select, what does it show under each cassette.
Ltr
Ltr-r
LgL
11x17
How are you setting up the paper in the trays?
What are you running out of tray 2, paper size?? -
paper is ltr format in both trays, paper select shows ltr in both traysComment
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u stated it says "wrong paper type"
do u have tray 1 set for plain paper ???
did u mean wrong paper size ?
'Paper is not correct' message>
error message can be caused by a broken or misaligned Position Block (shown below, Figure 310/312 in the Parts Catalog). If the cassette does not seem to be locking into place, this part may be the cause. In some cases, applying pressure to the front of the cassette will temporarily alleviate the problem. click on pic below
Position Block - FC6-4357-000
position1..jpg**Knowledge is time consuming, exhausting and costly for a trained Tech.**
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Look at how they spent spare parts under the number 11 and 12.
313th figure PARTS Catalogfigure 313..jpgComment
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**Knowledge is time consuming, exhausting and costly for a trained Tech.**Comment
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Probably worn down actuator arm or lazy return spring somewhere...as Teckat stated...wrong paper type or size indicated?Comment
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