IRC2380i Dead to the touch

[Iommanxman]

Hi All,

I have an IRC2380i in our showroom. You can boot the machine up and it prints (from a pc) fine however, the touch screen does not work and neither do any of the buttons exect the power button in the top right corner. Everything is connected and it intermittantly does this but now it has stuck like this totally un-usable. I first thought a loose connection or something similar but I have checked all connections and ribbon cables etc and they are all fine (allthough if it was a cable problem the power key would not work). I am begging to think it is a software issue but then I can't boot it into download mode as the buttons don't work!!!! argghh!!! Allthough it does have the latest firmware version loaded.

Has anyone seen this before? Cheers.

[SCREWTAPE]

If the machine prints and starts up, I would check the control panel. This is not a uncommon issue.

[Iommanxman]

I have had it apart several times. But it all looks fine. The power button works thought which is strange.

[SCREWTAPE]

The lcd could be shot.

[Iommanxman]

Could be. But all the other buttons don't work either. The only thing on the whole ops panel that works is the power button. Very strange and it's driving me mental! Lol.

[SCREWTAPE]

Could be. But all the other buttons don't work either. The only thing on the whole ops panel that works is the power button. Very strange and it's driving me mental! Lol.

Save youself the hair pulling,nerve wrecking mental stress and try swapping if you have a extra one for now. Or replace the control panel.

[Iommanxman]

Lol. Yeah I am going to see if I can magically get a service call on a 2380 tomorrow and test it.
Cheers though.

[teckat]

Could be. But all the other buttons don't work either. The only thing on the whole ops panel that works is the power button. Very strange and it's driving me mental! Lol.

Do u have a bounce back from all buttons/ a slight sticking of any button will lock up the panel

Do u have a Fax board installed on this machine ? if so/> disconnect it>turn off-unplug from wall / plug in>turn on>then try buttons

I would also check the Reader Interface Cable !

[Canuck]

Never heard of a 2380...had this problem on 3570/3045/3245 family machines...would freeze and act goofy.Did all the reseat connectors thing. Replaced control panel pcb. Also have had dim/half lit LCD displays...LCD inverter pcb...new improved one out now

[teckat]

Communicate in UK colour for added impact with the incredibly efficient iRC2380i

uk-flag-big..png
all Canon control panels& touch screens have their issues/

[Iommanxman]

Hi Guys,

Just to update this further. I have taken the entire ops panel off our showroom machine and tried it on a customer's identical machine and the screen worked fine, so at least we know it is not a problem with the screen. Does anyone have any ideas?

Ta.

[teckat]

Hi Guys,

Just to update this further. I have taken the entire ops panel off our showroom machine and tried it on a customer's identical machine and the screen worked fine, so at least we know it is not a problem with the screen. Does anyone have any ideas?

Ta.

let me get this straight/
Ok ! u took a working control panel with the buttons off showroom machine/without the showroom LCD on it ??
then u put the control panel on the machine that had a button issue and everything worked Ok on customers machine, inc. LCD



did u put the control panel that had the button issue on showroom machine to see if issue followed.??


Now Check your PANEL Key SWITCH PCB ASSEMBLY

[Iommanxman]

Sorry. Just to explain further. Our 2380 showroom machine has the problem. Neither the touch screen or the buttons will function. The only button that works on the whole machine is the standby button. So thinking this was possibly an LCD or button board problem I took the entire ops panel (touch screen and buttons the whole lot) and fitted it to a customers machine just to try and work out what was going on. I can fit our ops panel from our showroom machine to a customers machine and it works fine the fault does not follow. So I now know that there is nothing wrong with the touch screen or buttons. It must be something else wrong with our showroom machine.

[Canuck]

Sorry. Just to explain further. Our 2380 showroom machine has the problem. Neither the touch screen or the buttons will function. The only button that works on the whole machine is the standby button. So thinking this was possibly an LCD or button board problem I took the entire ops panel (touch screen and buttons the whole lot) and fitted it to a customers machine just to try and work out what was going on. I can fit our ops panel from our showroom machine to a customers machine and it works fine the fault does not follow. So I now know that there is nothing wrong with the touch screen or buttons. It must be something else wrong with our showroom machine.

So does your showroom machine work properly when you put the customers control panel in it? If not then its time to start jacking connectors to the main controller...it communicates with the control panel cpu pcb. Backup the service data and clear the mn controller ram

[Iommanxman]

I will not be able to try putting a customers ops panel on our showroom machine but I will safely assume it wouldn't work as we already know it's not an ops panel problem. I am going to contact canon in the morning and see what they have to say. Probably turn out to be main controller or something as equally expensive. Lol.