imagePROGRAF L Printer Service Tool (Ver. 1.40)_ New

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  • teckat
    Field Supervisor

    Site Contributor
    10,000+ Posts
    • Jan 2010
    • 16092

    [Misc] imagePROGRAF L Printer Service Tool (Ver. 1.40)_ New

    imagePROGRAF L Printer Service Tool (Ver. 1.40)

    Now Available on Large Format Printer Homepage on Canon e-Support -
    When a problem occurs on the printer and an error code is displayed, effectively disabling the printer, the printer cannot be flashed with firmware using the traditional methods. The L Printer Service Tool allows you to "bypass" the error condition which allows you to update the printer firmware. This L Printer Service Tool also allows you to retrieve Status Print and Print Inf files, which also allows you to better evaluate certain problems.
    **Knowledge is time consuming, exhausting and costly for a trained Tech.**
  • robotnz1

    #2
    L Printer Service tool DL site please ;-)

    I have tried to find this DL on Canon U.S. site, Canon E support?? Do you have to register? I can't see how I could get through this from NZ. Any chance of posting a copy of this somewhere for the newbies overseas to DL?

    Needed to upgrade firmware on iPF5000.

    Ken

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    • teckat
      Field Supervisor

      Site Contributor
      10,000+ Posts
      • Jan 2010
      • 16092

      #3
      Originally posted by robotnz1
      I have tried to find this DL on Canon U.S. site, Canon E support?? Do you have to register? I can't see how I could get through this from NZ. Any chance of posting a copy of this somewhere for the newbies overseas to DL?

      Needed to upgrade firmware on iPF5000.

      Ken

      check your PM
      **Knowledge is time consuming, exhausting and costly for a trained Tech.**

      Comment

      • robotnz1

        #4
        cheers,

        So is the 'L Printer Service Tool' an update of Canon's low level firmware upgrade tool used for the Canon w7200/7250 printers? Or is it only for the iPF machines? I had the Canon tech use this following recently on one of my 7200's - Supplementary 7200 service update 'QJF-12E-02010_Troubleshooting Procedures for Firmware Upgrades', the PDF file / via acrobat prof conversion to rtf /says this:
        SUBJECT Troubleshooting Procedures for Firmware Upgrades

        1. DETAILS
        We are presenting these troubleshooting procedures in the event that the firmware upgrade is not performed properly due to a power outage or other cause when using the Firmware Upgrade Tool (CNWFUT01.exe).
        There are three troubleshooting procedures separated into two cases based on the display message after the power is turned on again when a problem occurs.
        a. When the controller stops operating after displaying "Initializing...." (4 periods):
        Download the firmware again.


        b. When the controller stops operating before displaying "Initializing... " (3 periods):
        b-1. Recover using the Firmware Recovery Tool: AY3-4207-000 (com_fut.exe).
        b-2. Replace the system controller, and then download the latest firmware again.



        *The following are uploaded to QISS:
        - Firmware Recovery Tool
        QISS Ref.No. RQ-T01-J50-720004-00
        AY3-4207-000: Firmware Recovery Tool: com_fut exe


        - Firmware for “Firmware Recovery Tool”
        QISS Ref.No. RQ-T01-J50-720005-00
        AY3-4208-000: SYSTEM FIRMVer200 hex"



        I have been trying to get hold of this tool and firmware, as my other 7200 has a faulty power supply and has now corrupted its base firmware stopping at initialising with no periods after. This was where the other one was when the Canon tech recovered it. The SYSTEM FIRMVer200 hex is a smaller file than the hex version of the std FW. Since I tried to write the hex version of the std file using a null modem cable, but the file was too large and stopped before the end. The Canon tech used the com_fut with its firmware and then over-wrote it again with the std firmware via usb - as stated in the update PDF. The printer then started and ran perfect.


        So I would like to get hold of:

        Firmware Recovery Tool
        QISS Ref.No. RQ-T01-J50-720004-00
        AY3-4207-000: Firmware Recovery Tool: com_fut exe

        - Firmware for “Firmware Recovery Tool”
        QISS Ref.No. RQ-T01-J50-720005-00
        AY3-4208-000: SYSTEM FIRMVer200 hex"



        All help appreciated :-)


        I have all the Canon service update PDF's for 7200/7250 - if anyone wants them PM me. ;-)



        regards Ken
        Last edited by Guest; 07-25-2010, 03:53 PM. Reason: additional text

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        • teckat
          Field Supervisor

          Site Contributor
          10,000+ Posts
          • Jan 2010
          • 16092

          #5
          New Version of L Printer Tool Version 1.40 (Revised)
          ALL iPF Series and W Series Large Format Printers

          Supported OS:
          All Microsoft versions including Vista
          Non-Supported OS:
          All Mac including Mac Leopard

          This is what the TOOL is for>>>
          When a problem on the printer occurs and an error code is displayed, effectively disabling the printer, this
          service tool allows you to bypass the error and aid in troubleshooting. Under the above conditions, the
          printer becomes disabled and cannot be flashed with firmware using the traditional methods. The L Printer
          Tool allows you to “bypass” the error condition which allows you to update the printer with firmware. This
          L Printer Tool also allows you to retrieve Status Print and Print Inf files which also allows you to better
          evaluate certain problems.

          Supported Products:
          Canon ImagePROGRAF W8400Pg
          Canon ImagePROGRAF W6400Pg
          Canon ImagePROGRAF W8400Dye
          Canon ImagePROGRAF W6400Dye
          ImagePROGRAF iPF500/510
          ImagePROGRAF iPF5000/5100
          ImagePROGRAF iPF600/610/6100/6200/6000S/605
          ImagePROGRAF iPF700/710/720
          ImagePROGRAF iPF9000/8000/8100/9000S/8000S
          ImagePROGRAF iPF810/820
          ImagePROGRAF iPF650/655/750/755
          W2200
          W2200S
          BIJ1350D LIPS/1350 LIPS/1350D PCL/1350 PCL
          BIJ2350 LIPS/BIJ2350 PCL
          BIJ1300/BIJ2300


          **Knowledge is time consuming, exhausting and costly for a trained Tech.**

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          • teckat
            Field Supervisor

            Site Contributor
            10,000+ Posts
            • Jan 2010
            • 16092

            #6

            Link below has it all for

            LARGE FORMAT PRINTERS


            Canon in South & Southeast Asia




            **Knowledge is time consuming, exhausting and costly for a trained Tech.**

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            • robotnz1

              #7

              Comment

              • havelburger

                #8
                L Printer Tool Version 1.40

                @teckat

                Hello

                Cant find this L Printer Tool Version 1.40

                Can you help me

                Thank you

                Comment

                • robotnz1

                  #9
                  Still needed - Canon Firmware for Firmware Recovery Tool SYSTEM FIRMVer200 hex

                  Hi,

                  Every time the Canon tech reloads recovery firmware it takes him an hour and a half and with call out fee and GST it costs NZD300.

                  With faulty power supplies in these older machines it is so easy to screw up the root firmware. So I need to get it from somewhere - please help anybody with access to it.

                  I have got the recovery tool but then they reneged on the recovery firmware being release - so I am pretty pissed at Canon!

                  regards from NZ :-)

                  Comment

                  • Mannix
                    Technician
                    • Aug 2011
                    • 10

                    #10

                    Comment

                    • teckat
                      Field Supervisor

                      Site Contributor
                      10,000+ Posts
                      • Jan 2010
                      • 16092

                      #11
                      Re: imagePROGRAF L Printer Service Tool (Ver. 1.40)_ New

                      For BJ-W7200/ W7250

                      For firmware version 2.00, please install printer driver version 1.60 and above (for Win95/98/Me/NT/2000/XP), and printer driver version 1.41 and above (for Mac OS/ OSX)
                      1.
                      Unzip the downloaded Firmware Update Tool ("w7200_firmwareV200.exe" / "w7200_firmwareV200.hqx" / "w7200_firmwareV200.sit").
                      2.
                      Double-click "CNWFUT01.exe"
                      3.
                      Follow the message on the screen to update the firmware.



                      see this link>>>>Canon in South & Southeast Asia


                      SEE PDF>>>
                      Print Head Change_BC-1400 BC-1450_TP09.pdf
                      Last edited by teckat; 08-28-2011, 12:51 PM.
                      **Knowledge is time consuming, exhausting and costly for a trained Tech.**

                      Comment

                      • teckat
                        Field Supervisor

                        Site Contributor
                        10,000+ Posts
                        • Jan 2010
                        • 16092

                        #12
                        Re: imagePROGRAF L Printer Service Tool (Ver. 1.40)_ New

                        There are two ways to upgrade the system software on the Large format printer.
                        One is using the FUT, Firmware Upgrade Tool and the other is using the L Printer Tool.
                        The FUT is designed so the customer can flash or upgrade the printer on there own.
                        The printer must be in normal operating conditions to use the FUT.
                        This article does not cover using the FUT to upgrade the printer.
                        The second method is using the L Printer Tool.
                        This is what the technicians can use when the printer is having problems.
                        The requirements for the L Printer Tool are:
                        1. The print driver must be installed on the PC or Laptop that is connected to the printer.
                        2. The FUT file must be downloaded and unzipped on the PC or Laptop that is connected to the printer.
                        3. The PC or Laptop needs to connect to the Printer, via the existing network configuration the customer is already using or a cross over Cat. 5 cable or a USB 2.0 cable.
                        Note: USB is simpler to use, (No TCP/IP configuration is needed).

                        To flash/upgrade system software on the Large format printers the FUT file for the model must be downloaded.
                        This FUT program contains the firmware to flash the printer.
                        The L Printer tool needs this firmware to flash the printer.


                        see link>>Canon U.S.A. : Support & Drivers : imagePROGRAF W7200
                        **Knowledge is time consuming, exhausting and costly for a trained Tech.**

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                        • teckat
                          Field Supervisor

                          Site Contributor
                          10,000+ Posts
                          • Jan 2010
                          • 16092

                          #13
                          Re: imagePROGRAF L Printer Service Tool (Ver. 1.40)_ New and COM_FUT exe tool


                          check your PM (Private Message)
                          **Knowledge is time consuming, exhausting and costly for a trained Tech.**

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                          • Mannix
                            Technician
                            • Aug 2011
                            • 10

                            #14

                            Comment

                            • teckat
                              Field Supervisor

                              Site Contributor
                              10,000+ Posts
                              • Jan 2010
                              • 16092

                              #15
                              Re: imagePROGRAF L Printer Service Tool (Ver. 1.40)_ New

                              W7200 SetupGuide.pdf
                              W7200 NetworkGuide_.pdf

                              still working on it
                              **Knowledge is time consuming, exhausting and costly for a trained Tech.**

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                              Working...