what would caused this problem

[albertldee]

whe trying to print or copy anything color to canon c3220 the paper would jam but when print or copy black and white it print ok
the print log just show this

9298 NG MAFIA2.pdf Register 07/02/2010 10:20:16 07/02/2010 10:41:39 STOP
job number = 9298, result = NG, end code = stop

edit now nothing print or copy
it keep jamming in the left hand side

[SCREWTAPE]

What kind of density are we talking about?

When you print black, is it the same ratio as the color or less?

What kind of paper are you using?

[blazebusiness]

You say its jamming but where? Is it a fuser jam? Are you a technician? If it is jamming in the fuser (the hot rollers) I like screwtape wonder what kind of coverage or density we are taking about. Need more information to help you. Are you comparing apples with apples? What I mean is if the b&w copy is mostly text and your color copies that jam are large color images its no wonder that it can pass the b&w copies. I'll bet its time for service call on the fuser assy.

[teckat]

whe trying to print or copy anything color to canon c3220 the paper would jam but when print or copy black and white it print ok
the print log just show this

9298 NG MAFIA2.pdf Register 07/02/2010 10:20:16 07/02/2010 10:41:39 STOP
job number = 9298, result = NG, end code = stop

edit now nothing print or copy
it keep jamming in the left hand side

forget about that number nonsense / what is the JAM CODE / Do u know how to get in service mode to view Codes ??/
sounds like u need a service call with a trained tech.

[albertldee]

yes the paper is jamming in the fuser, how do i view the jam error code
i'm using normal/regular copy paper xrox

i cleae the jam paper, print a test page and it print ok however when i try to print a color paper like a poster it jam in the fuser, i remove the jam paper and cancell the the job after it finish warming up i give it 2 minutes then i print another test page it print the test page ok however the test page has the color ink on it of the previous color picture i was tryig to print i will attach a picture soon

[teckat]

yes the paper is jamming in the fuser it does not print nothing now neither black or color everything jam how do i view the jam error code
i'm using normal/regular copy paper xrox

if you are not a Tech./by telling you how to get in service mode will accomplish nothing/ you will not be able to understand the codes even if they are explained here. best Advise = call for Service/ choose a Canon Authorized Service Company if available in your area.

[SCREWTAPE]

What is the weight of the paper. 20lb,24lb.

How old is this fuser unit.

[albertldee]

if you are not a Tech./by telling you how to get in service mode will accomplish nothing/ you will not be able to understand the codes even if they are explained here. best Advise = call for Service/ choose a Canon Authorized Service Company if available in your area.

that's ok i found the info how to find the code i'll post it later to see if anyone can identify the problem

SCREWTAPE

i'm using 20lb paper and the fuser i bought with the copier about 9 months ago
here i attach the test page that print but when i print color it jam
Test Page gone ba&#.jpg

[blazebusiness]

yes the paper is jamming in the fuser, how do i view the jam error code
i'm using normal/regular copy paper xrox

i cleae the jam paper, print a test page and it print ok however when i try to print a color paper like a poster it jam in the fuser, i remove the jam paper and cancell the the job after it finish warming up i give it 2 minutes then i print another test page it print the test page ok however the test page has the color ink on it of the previous color picture i was tryig to print i will attach a picture soon

Don't waste your time with posting pics or getting the jam code.... obviously the fuser needs to be adjusted or serviced or rebuilt or replaced. Follow Teckats advice and call for service & be done with the problem my friend. A well trained tech can tell you if you need a new fuser or not.

[albertldee]

Don't waste your time with posting pics or getting the jam code.... obviously the fuser needs to be adjusted or serviced or rebuilt or replaced. Follow Teckats advice and call for service & be done with the problem my friend. A well trained tech can tell you if you need a new fuser or not.

sorry there is none where i live so it's either i have to fix it myself or get another printer
so any help would be apreciated
how can i test if the fuser need addjusted or replace

[teckat]

sorry there is none where i live so it's either i have to fix it myself or get another printer
so any help would be apreciated
how can i test if the fuser need addjusted or replace

If your location is as you post MIAMI, FL/ I can't believe there are no Canon service tech's available
Look in Yellow Pages for Copier service

or Call 1-800-OK-CANON , they will find an authorized Service company for u at your location

[albertldee]

If your location is as you post MIAMI, FL/ I can't believe there are no Canon service tech's available
Look in Yellow Pages for Copier service

or Call 1-800-OK-CANON , they will find an authorized Service company for u at your location

the address on my license is not where i live
sorry that's not my only address or where the printer is if it was it would be fix a long time i have buisness all over the world
anyway i'm trying to order a fuser assembly there is nothing i cant fix if i put my mind to it especiall like how i'm loosing money with it down, this is not just a hobby but a business so i'm under pressure to identify the problem and get the parts to fix it

[teckat]

Good Luck, 3220 Fuser is easy to replace/ two screws hold it down

FUSER..JPG
Removing the Fixing Unit
1)Slide out the fixing feeder unit.
2) Remove the 2 screws [1], and detach the
fixing unit [2].

make sure to swap green pressure release arm if new one does not come with one

arm..JPG
when u need to remove jam in fuser /advise customer to release arm pressure/ it separates heat rollers a bit for easy removal of paper/ then return back up/ some customers rip out paper/ a piece will get stuck /they power it up /piece wraps around upper inside part of fuser/can cause smears/ to remove u have to dis- assembly unit/ very hard if u never tried it before.

[blazebusiness]

Like Teckat said - easy to replace. Assuming ,of course that you need a fuser assembly and don't have something else going on.....which is why a service call would be preferred...That way you won't buy a high priced item you don't need. The assembly can be bought at precisionroller.com/ for $520 or maybe you can find one online cheaper but I would caution you to only use a brand new oem fuser , not a rebuilt unit someone might sell on the cheap. The only adjustment you might need to familiarize yourself with is nip width and then reset the counters for the fuser items under durables in service mode. If you are going to be servicing your own machine I would buy the service manual online. It's cheap and has the info you need . Good Luck.

[albertldee]

ok i have 3 big book i got with the machine one say service manual i'll go throug it and let u know
canon is saying the only way to fix it is to have it ship back to the us