IRC3220 Load Toner Catridge / Drum Unit problem

[junkiemanxl]

Hi friends,

I'm facing a problem where my IRC3220 shows the indicator to load the toner catridges when in fact all of them have been loaded in already. Tried swapping to new cartridges but the error is still there. anyone encountered this error before and have a fix for this?

On another machine, I'm facing the same as well but this time its for the drum units. Anyone can help advise on this as well?

I would greatly appreciate it
Cheers

[SCREWTAPE]

You can have a bad fuse PCB.

Are you a tech or user?

[junkiemanxl]

You can have a bad fuse PCB.

Are you a tech or user?

I'm a network tech trying to source solutions for my techs who are facing this problem that they can't solve.
Thx screwtape, i'll relay your suggestion to them

Btw, are the 2 mentioned problems with catridge and drum unit related to the fuse pcb?

[SCREWTAPE]

There are more reasons why the message add toner can happen though.
There can also be a defective DC Controller and Toner Concentration PCB.

Second,

The message add toner can be caused by a lack of 24 volts at the DC Power Supply.

The drum issue can be caused by the same Pcb's or by the drum units them selves.

Good luck.

[junkiemanxl]

Excellent!
Thx for the info
+1

[SCREWTAPE]

No problem.

Keep us informed.

[teckat]

I'm a network tech trying to source solutions for my techs who are facing this problem that they can't solve.
Thx screwtape, i'll relay your suggestion to them

Btw, are the 2 mentioned problems with catridge and drum unit related to the fuse pcb?

Just to add on to other responses
Check those DC PCB FUSES LISTED BELOW

How to troubleshoot the DC-fuse PCB or a missing voltage in the machine.

To check the fuse use frame ground for your volt meter negative lead and measure both sides of the fuse for exact voltage shown

When an over current or a short to ground occurs in the machine such as a motor binding or a wire shorted to the frame of the machine, a fuse on the DC-fuse PCB should open to prevent damage to the machine. The DC-fuse PCB is located in the rear lower left of the machine mounted on the DC-power supply.

The fuse, voltage, connectors, and the destination of the voltage is listed below.
Fuse Voltage Connector Destination Connector
3.3 Volts DC have pink wires
FU11 3.3vdc J59-1 Power distribution PCB J1502-1
FU11 3.3vdc J59-2 Power distribution PCB J1502-2
FU13 3.3vdc J60-3 Power distribution PCB J1501-3
FU13 3.3vdc J60-4 Power distribution PCB J1501-4
FU14 3.3vdc J61-5 Fax G3-G4 J560-3
FU14 3.3vdc J61-6 Fax G3-G4 J560-4
FU15 3.3vdc J61-7 Fax G3-G4 J560-6
FU22 3.3vdc J64-9 DC controller J100-9
FU22 3.3vdc J64-10 DC controller J100-10
5 Volts DC have brown wires
FU16 5vdc J61-13 Fax G3-G4 J560-11
FU17 5vdc J60-1 Power distribution PCB J1501-1
FU17 5vdc J61-11 Fax G3-G4 J560-9
FU17 5vdc J61-12 Fax G3-G4 J560-10
FU23 5vdc J71-5 DC controller J106-1
FU27 5vdc J68-3 Duplex delivery PCB J440-3
12 Volts DC have orange wires
FU12 12vdc J59-5 Power distribution PCB J1502-5
FU18 12vdc J60-8 Power distribution PCB J1501-8
FU31 12vdc J64-7 DC controller J100-7
14 volts DC
FU32 14vdc J65-1 NO output
24 Volts DC have red wires
FU20 24vdc J62-1 H3 Fixing unit J802-4
FU21 24vdc J64-1 DC controller J100-1
FU21 24vdc J64-2 DC controller J100-2
FU24 24vdc J74-1 Power distribution PCB J1509-2
FU24 24vdc J66-1 Fax PCIP J559-1
FU25 24vdc J67-2 Reader J565-1
FU25 24vdc J67-3 Reader J565-2
FU26 24vdc J68-1 Duplex delivery PCB J440-1
FU28 24vdc J70-1 HV2 sub PCB J91-1
FU29 24vdc J70-3 Drum ITB motor J93-1